If anyone else has had a good experience with RPM Outlet please let me know. This is the second time I have had issues with them. First, it was just a piss poor job in packaging and shipping my items. The boxes were severely damaged and small and fragile items were placed loosely in a larger boxes with no pretection.
The second time I ordered from them, (which happens to be the last time!) I ordered the Drag Pack for like $700. Upon receipt of my items I noticed that I was missing my tuner and the coil packs also, they sent me 7...that's right, 7 boots for the coil connectors. I called back to let them know about my problems and they had to clue what a coil connector was and told me the stuff I was missing was back ordered.
No big deal, right? That's what I thought. After being told "you'll get it next week" every week for the past 4 weeks I was told today that they don't know when I'll get the tuner and that the coil packs are on back order for at least another 90 days. I was being told all this while met with a rude and short attitude.
They wouldn't even offer to send me a replacement of a different brand coil packs that they have in stock. I then asked since they advertised that they were in stock and they obviously haven't been and won't be for another 3 months, if I could get a credit back for the value of the coil packs and use it towards a brand they had in stock. They told me; "I'm sorry but we would be happy to sell you another set." Don't even think about asking to speak to a manager or supervisor. You'll just get transfered to voice mail and never get a call back.
Lastly, don't be fooled by thier free shipping...they charge a "residential option" charge, which was like $11. Again, the shipping was poorly done on the parts I did get. ALL my boxes were crushed severely and my pulleys and new harmonic balancer were sent loosely all together in one UPS 2 day envelope with not one single one of them wrapped in bubble wrap or any protection.
On the other hand, I have been dealing with UPR now for the past 2 years and I have been meet with nothing but the highest level of customer service and professionalism. Their staff is knowledgeable and treated me great. Their shipping is much better and when I do have a problem they make every effort to make it right. If they can't make it right they sent you a new part at no charge and no shipping and even include a prepaid shipping label to mail the defective part back.
That's my 2 cents. Sorry, I had to vent. I have worked commission sales jobs most my life and been in the automotive business now for a year or so and I treated all my customers as I would treat my own friends or family. I guess I'm a stickler for good customer service. Is that too much to ask?
The second time I ordered from them, (which happens to be the last time!) I ordered the Drag Pack for like $700. Upon receipt of my items I noticed that I was missing my tuner and the coil packs also, they sent me 7...that's right, 7 boots for the coil connectors. I called back to let them know about my problems and they had to clue what a coil connector was and told me the stuff I was missing was back ordered.
No big deal, right? That's what I thought. After being told "you'll get it next week" every week for the past 4 weeks I was told today that they don't know when I'll get the tuner and that the coil packs are on back order for at least another 90 days. I was being told all this while met with a rude and short attitude.
They wouldn't even offer to send me a replacement of a different brand coil packs that they have in stock. I then asked since they advertised that they were in stock and they obviously haven't been and won't be for another 3 months, if I could get a credit back for the value of the coil packs and use it towards a brand they had in stock. They told me; "I'm sorry but we would be happy to sell you another set." Don't even think about asking to speak to a manager or supervisor. You'll just get transfered to voice mail and never get a call back.
Lastly, don't be fooled by thier free shipping...they charge a "residential option" charge, which was like $11. Again, the shipping was poorly done on the parts I did get. ALL my boxes were crushed severely and my pulleys and new harmonic balancer were sent loosely all together in one UPS 2 day envelope with not one single one of them wrapped in bubble wrap or any protection.
On the other hand, I have been dealing with UPR now for the past 2 years and I have been meet with nothing but the highest level of customer service and professionalism. Their staff is knowledgeable and treated me great. Their shipping is much better and when I do have a problem they make every effort to make it right. If they can't make it right they sent you a new part at no charge and no shipping and even include a prepaid shipping label to mail the defective part back.
That's my 2 cents. Sorry, I had to vent. I have worked commission sales jobs most my life and been in the automotive business now for a year or so and I treated all my customers as I would treat my own friends or family. I guess I'm a stickler for good customer service. Is that too much to ask?
