I am currently in a long struggle with a local dealership. Just wanted your input on what i should do and if i am just over reacting to this all.
Here is my imgur gallery of all the pictures i took.
It started back in October 2013.
Oct 2nd
Purchased a all black S197 Mustang with red leather interior.
Added red racing stripes to the purchase order through the dealership.
Oct 5th
Dropped Mustang off at dealership for stripes to be put on.
Left for vacation in Georgia for a week.
Oct 12th
Returned from vacation and picked up car from dealership with stripes on.
Noticed stripes were not straight and informed the dealership.
Dealer said they would pay for new stripes to be put on.
We took pictures and you can see from my imgur gallery the entire car was not straight.
http://imgur.com/a/ehciN
http://imgur.com/a/ehciN
Nov 19th
Dealer says new stripes are in stock and to drop it off.
Dropped off car that day.
Nov 20th
Dealer calls to let me know the car is ready to be picked up.
Noticed stripes were not removed and were cut while on the car so the center gap was even.
Currently a razor knife scratch down center of hood.
Noticed that they even forgot to fix the bottom of front bumper also.
Constant calls and stops to the dealership asking when new stripes would be in stock
Kept receiving "They are on order."
Dec 30th
Dealer called and said the new stripes were in stock.
Jan 18th
Dropped car off for stripes and scratch to be corrected.
Jan 20th
Called dealer for status on car.
Was told the stripes were not in stock and had a different order of decals in stock for a different car.
So i picked up the car that day and here i am. Still fighting with the dealership.
We paid about $675 for the stripes to be put on.
Just let me know what i should do now, am i overreacting, should i contact Ford about this?
Thanks for the help.
Here is my imgur gallery of all the pictures i took.
It started back in October 2013.
Oct 2nd
Purchased a all black S197 Mustang with red leather interior.
Added red racing stripes to the purchase order through the dealership.
Oct 5th
Dropped Mustang off at dealership for stripes to be put on.
Left for vacation in Georgia for a week.
Oct 12th
Returned from vacation and picked up car from dealership with stripes on.
Noticed stripes were not straight and informed the dealership.
Dealer said they would pay for new stripes to be put on.
We took pictures and you can see from my imgur gallery the entire car was not straight.
http://imgur.com/a/ehciN
http://imgur.com/a/ehciN
Nov 19th
Dealer says new stripes are in stock and to drop it off.
Dropped off car that day.
Nov 20th
Dealer calls to let me know the car is ready to be picked up.
Noticed stripes were not removed and were cut while on the car so the center gap was even.
Currently a razor knife scratch down center of hood.
Noticed that they even forgot to fix the bottom of front bumper also.
Constant calls and stops to the dealership asking when new stripes would be in stock
Kept receiving "They are on order."
Dec 30th
Dealer called and said the new stripes were in stock.
Jan 18th
Dropped car off for stripes and scratch to be corrected.
Jan 20th
Called dealer for status on car.
Was told the stripes were not in stock and had a different order of decals in stock for a different car.
So i picked up the car that day and here i am. Still fighting with the dealership.
We paid about $675 for the stripes to be put on.
Just let me know what i should do now, am i overreacting, should i contact Ford about this?
Thanks for the help.