if that was my company i'd do everything i could to make this one guy happy. bad batches of color happen ALL the time on painted goods (especially these anodized type finishes). like the guy who now wont be buying a tuner from em.
piss off one person and you lose ten customers. make one guy happy and you might get a couple more off him. i was going to order a set of wheels from them but im not so sure anymore.