I had a similar experience beginning on the 14th: he eventually responded to my email (4 days) with a lesson in how he counts days (business) and an offhand excuse about his suppliers being slow to ship. Oh, yes, and a reminder that "This isn't fast food/canned tunes you can buy anywhere, these are CUSTOM written tunes from Bamachips". He must be having a bad day, or week, or month. The items shipped UPS 13 days after the online order.
There has been a problem with the new X3 and he has been resending his programs back out to the people who need them. He got mine to me today, only one day after I emailed him, and today is Sat which is usually his day off. I wouldnt complain too much, I would rather wait a little and get a quality tune than get it quick and be disappointed. When you order from Doug you get tunes just for your set up, not just a universal tune that will work with any car.
