bixenon HID bulbs not working right..

Ok so I got the xenonworx 8000k bexenon kit from stangmods, but the high beams dont seem to be working right. It looks like one side is set to hibeam while the other is lowbeam, and when I turn on the HIbeams, they both switch, and the other one is bright and the other is dim. Please help me out, im ridiculously frustrated with this. Thanks guys!:SNSign:
 
haha you have no idea.. THis is the 2nd complete replacement set they have sent me. It started out as a simple ballast replacement. They sent me the wrong one, then sent me one that didnt work somehow. then sent me a complete kit, but was not the bixenon kit. now I have the kit, and this ***** happens. I have the bulbs from the other kit, ill try those out and maybe I wont have to be pissed about this anymore
 
VVME ftw!!

make sure your bulbs are both positioned the exact same way. some of these kits the bulb moves in and out, some move up and down. if this one moves in and out then it doesn't matter.

but if it moves up and down and you have one bulb in there sideways.... you see what would happen?