Buyer Beware! www.crossroadzdirect.com = poor.

hotmustang331 said:

WOuld it be possable to take the rim to a crome shop and have it dipped? That way if these guys dont back you up, you wont have to buy a new rim. And sorry to hear that man.
Not too long ago, I ordered some CC plates from a web site (forget name)...2 weeks later NOTHING, and their # had been dissconected lol. Come to find out the company hadnt been active for 6 months, yet they still charged my card for the CC plates!
So I told steeda (who supplied the CC plates to them) and they gave me them for the $219 the rip off site was chargeing( retail for $249). Thats customer service (BTW Credit card CO got my money back)

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Some good posts here. I've gone down a few avenues already like this one.
I called around to see if i could get the rim rechromed because, I mean, the rim in itself is perfect, no scratches blah blah... and it will cost around $250 and 8 weeks to do it. The purchase of a new rim is $190... and instantly shipped... It's unbelievable really, to buy something new to replace rather than to repair.
Now that is incredible! haha I can't believe they still charged you. It's like some boob on the other line gets this random order, and figures
"hey! free money!" and puts it in... that's ridiculous. At least steeda was behind you on that. See, customer service man, that's what the 21st century's all about.

DerekStangGT said:

sorry to hear about crossroadz. i thinking about buying from them too. i have had some good experiences with a few companies too however. MGW sent me a brand new shift knob after the rubber on my present MGW started coming off, turning my hand black. free of charge. MT has been great too, refunded my money when i ordered the wrong gear oil. great service from both.

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Wow, see gr... i'm jealous dude, you got away with a good company.
Like, hm, it's not as though I'm trying to destroy their reputation, if they were a good company they wouldn't have to worry about it... but i mean, definitely rethink any purchases with them from here on in. I've rethought all online purchases I do now. It's hard to trust people after you get screwed over.

DerekStangGT said:

oh snap caldwell, you done pissed off the big wigs

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Hahh
Well, I can say that I appreciate Rob's response to my last email and I hope that he is able to resolve my issue.

Go Stangnet Go.

DerekStangGT said:

yeah, i cant tell you how many times ive seen someone get the short end of the stick, post it up on stangnet, and then get everything settled b/c the company saw the post about them.
stangnet is like the watchdog of the aftermarket world

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although this is true in most cases, i'll be more than happy to post the result:

----------------------------------------

Dear Rob,

Thank you for your reply. Unfortunately a discount on further purchases does not necessarily help me in my current situation as I never intended on buying multiple sets of rims for my vehicle. I do however understand your position and realize that you, now taking control of the company want to start with a clean slate and to start off fresh.
But from what I gather on your reply, is that, now any past purchases made from customers to your company, either under your ownership or not, are now void. Although I can see your legal obligations I just hope you understand that you're still not helping your past customer (i was a customer of crossroadz at one time).
So that being said, I wish you all the best on future clients as I'm sure YOU'LL stand behind whatever purchases they've made, however retention on past clients has just gone out the window.

Thank you again for your time.
Doug




>From: "Robert@crossroadzdirect.com" <robert@crossroadzdirect.com>
>Reply-To: robert@crossroadzdirect.com
>To: Doug Caldwell <day_zero@hotmail.com>
>Subject: Re: To Whom It May Concern - Thanks For Ignoring Me.
>Date: Thu, 27 Apr 2006 16:38:31 -0500
>
>Dear Mr. Caldwell,
>
>The reason that the wheel was difficult to replace was because Dante
>Design was out of business for some time. I believe they may now be
>back in business, but I cannot say for sure. In either case, we have
>no relationship with any such manufacturer and since taking
>ownership of the company have never offered any of their products.
>We are careful to make sure that before we establish a relationship
>with a supplier, we know they are reliable and produce a quality
>product which they support well beyond the shipping date through
>warranties or other arrangements. I'm afraid that I cannot offer to
>refund your replacement cost. If there should be a further problem
>with the wheels you have, I can definitely offer you a significant
>discount on wheels from one of our suppliers, but we cannot take
>full responsibility for Dante Design wheels. While I am sure that
>this is not this response you had hoped for, I hope that you will
>understand our position. If there is anything else I can do, please
>let me know.
>
>Sincerely,
>Robert at CrossRoadz Direct
>
>
>
>Doug Caldwell wrote:
>>Dear Robert,
>>
>>Thank you for the reply. I will admit after sending the 2nd email
>>and after the several voicemails I left, I didn't expect a reply
>>back whatsoever. I completely understand your situation and your
>>position on merchandise that was handled before you took over the
>>company. I had 1 chrome rim peel (thus far, hopefully the only) and
>>was forced to replace the rim at a cost to me of $334.25 from
>>www.2koolperformance.ca (which includes shipping, taxes etc... the
>>cost is in Canadian Dollars)
>>The original peeling rim was made by dante design that was sold by
>>your company, crossroadzdirect.com at the size of 17x9 inches,
>>which i had noticed is no longer available for purchase by your
>>company (or many others might i add, it was difficult to find a rim
>>replacement).
>>Again, I do appreciate your response, but my standpoint is very
>>clear. I had to get the rim replaced and would like to know how you
>>can help me now that I've already spent extra money in doing so. I
>>do still have the original receipt of the rims I purchased from you
>>along with the records of when it was installed on my car and when
>>the car was insured (From April 2004 till October 2004 - the rim
>>was on the road for 7 months).
>>I look forward to your response, and I wish you the best in
>>business in the future.
>>
>>Doug Caldwell
>>
>>
>>
>>>From: "Sales@crossroadzdirect.com" <sales@crossroadzdirect.com>
>>>Reply-To: sales@crossroadzdirect.com
>>>To: Doug Caldwell <day_zero@hotmail.com>
>>>Subject: Re: To Whom It May Concern - Thanks For Ignoring Me.
>>>Date: Thu, 27 Apr 2006 12:27:02 -0500
>>>
>>>Dear Mr. Caldwell,
>>>
>>>I have received your email, along with a batch of others, as part
>>>of a transition to CrossRoadz Direct's new management. CrossRoadz
>>>Direct has been purchased and entirely new people are running all
>>>operations. I would like to apologize on behalf of the former
>>>owners for the quality of service you received. I recognize that
>>>it may be too late to resolve any issues which might remain, but
>>>if you would like to, please feel free to give us a call at
>>>626-344-1414 or email me back at robert@crossroadzdirect.com. We
>>>are fully committed to pleasing our customers as well as standing
>>>by the products we sell and the manufacturers who make them. I
>>>also wanted to let you know that I will be posting a response to
>>>your post on forums.stangnet.com and would encourage you to take a
>>>look and respond in kind if you wish. If you are in need of any
>>>Mustang parts in the future, I would be grateful to for the
>>>opportunity to earn back your trust and would also offer a
>>>significant discount.
>>>
>>>Thank you,
>>>Robert at CrossRoadz Direct
>>>
>>>
>>>Doug Caldwell wrote:
>>>>To Whom It May Concern,
>>>>
>>>>After several attempts to contact you about a poor chrome rim you
>>>>sold me a year ago, and no replies back. I took it upon myself to
>>>>allow others to be aware of your customer service.
>>>>
>>>>Although I'm sure you could care less, as business is most likely
>>>>'booming'
>>>>but I figred I would let you know about your 'free advertising'
>>>>anyway.
>>>>
>>>>http://forums.stangnet.com/showthread.php?t=628352
>>>>&
>>>>http://forums.stangnet.com/showthread.php?t=628351
>>>>
>>>>I may even keep those threads going for awhile, I haven't decided
>>>>yet.
>>>>
>>>>Good luck for future customers, because I will no longer be one
>>>>of them.
>>>>
>>>>Douglas Caldwell
>>>>
>>>>
>>
>>
>>
>

edit: my rims were installed in 2005, not 2004.
my mistake. I'm living a year behind apparently. Where does the time go.

but that was the original email i sent him.
i didn't want to edit the email post so you're reading something different than what rob is reading.

No reply back from crossroadz as expected. Close the door on this case.
However, I'll start a new thread on the guy I'm dealing with now! One hellova guy... Spenc from www.2koolperformance.com