I wanted to tell you guys about my experience ordering a set of TMI door panels through CJ Ponyparts.
First off, Ive never used either company but I really like the opal gray Mach 1 style panels for my LX Vert so I ordered them at 589.99. They said its a 10 week process so I was ready to wait the ten weeks.
About 8 weeks later in March I called CJ Pony Parts for an update. I was told theres no update until the 10 weeks has passed. Ok.
About 12 weeks after ordering I called CJ Ponyparts again, hey no update until the 10 weeks has passed. It has passed. Oh it says they will ship soon.
At about 14 weeks I called CJ Ponyparts again and was told they will ship last week of may 16th.
Door panels finally arrived mid May. It was a total of 16 weeks instead of 10.
I opened the box and found they sent me the standard panels, $160 cheaper, and not what I ordered.
Called CJ Pony Parts and explained I knew these could take 10 weeks BUT 16 is unacceptable, furthermore they were wrong. They said I can return them and order a new set and again wait another 16 weeks. After going back and forth with them for 3 days explaining I need them ASAP thats why I ordered them when I did in January so Id have them by now when I need them. They finally send me a RMA packing slip to send them back to TMI with a 48 Hr repair at TMI then overnight shipping back to me.
TMI received the panels last week on Tuesday just before 1pm. It's now Wednesday of the following week when I reach out to CJ Pony Parts again. I email Matthew Howard at CJ and he says he will be in touch.
Two days later I call CJ and of course its too late on a Friday, today, and they cant reach out to TMI until nexy week.
This has been the most horrible experience buying from CJ Pony Parts. The communication is by far the worst ever. I understand there may be issues with TMI but these companies have a working relationship. Its now been 19 weeks and I dont have my door panels nor do I have any idea when I will.
First off, Ive never used either company but I really like the opal gray Mach 1 style panels for my LX Vert so I ordered them at 589.99. They said its a 10 week process so I was ready to wait the ten weeks.
About 8 weeks later in March I called CJ Pony Parts for an update. I was told theres no update until the 10 weeks has passed. Ok.
About 12 weeks after ordering I called CJ Ponyparts again, hey no update until the 10 weeks has passed. It has passed. Oh it says they will ship soon.
At about 14 weeks I called CJ Ponyparts again and was told they will ship last week of may 16th.
Door panels finally arrived mid May. It was a total of 16 weeks instead of 10.
I opened the box and found they sent me the standard panels, $160 cheaper, and not what I ordered.
Called CJ Pony Parts and explained I knew these could take 10 weeks BUT 16 is unacceptable, furthermore they were wrong. They said I can return them and order a new set and again wait another 16 weeks. After going back and forth with them for 3 days explaining I need them ASAP thats why I ordered them when I did in January so Id have them by now when I need them. They finally send me a RMA packing slip to send them back to TMI with a 48 Hr repair at TMI then overnight shipping back to me.
TMI received the panels last week on Tuesday just before 1pm. It's now Wednesday of the following week when I reach out to CJ Pony Parts again. I email Matthew Howard at CJ and he says he will be in touch.
Two days later I call CJ and of course its too late on a Friday, today, and they cant reach out to TMI until nexy week.
This has been the most horrible experience buying from CJ Pony Parts. The communication is by far the worst ever. I understand there may be issues with TMI but these companies have a working relationship. Its now been 19 weeks and I dont have my door panels nor do I have any idea when I will.
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