From: "Lela" <
[email protected]>
To:
[email protected]
Subject: Re: someone Bad Mouthing your company/Possible Slander
Date: Mon, 31 Mar 2008 15:59:16 -0500
Hi Andrew-
Thanks for the heads up. It was nice of you to stick up for our reputation as well! We read the complaint and had to laugh...it is funny & childish in extreme. It would be total brain-surgery to try to get on the forum and post rebuttals and join in the "pissing match" that would surely ensue... (jeez...you were practically beaten up/burned in effigy for simply standing up for what is right in your thread posts!) so we politely decline and we mostly just ignore it when on rare occasions we are vilified. Instead we choose to focus our time, efforts & energy on our satisfied customers. After being in the business for more than 25 years we have found that you just can't please everyone all the time... because some people are just nuts!
Perfect case in point the member "cazajac" the guy in the thread with the "BBB complaint"- he tried to run a scam on us and called his credit card co (did a charge-back) saying he never got his merchandise (the day after it was delivered) and so we had the local police go see him and nicely ask him to call us to avoid a misunderstanding! After he rectified the problem and paid for his merchandise, he called our local BBB and said we filed interstate felony fraud charges against him...(ok we actually could have, and he obviously knew it, but we didn't) - what really happened is we busted him to his Wife! She didn't know he bought parts for his stang/other woman, and he thought he was going to be slick and get free parts... Wifey would never know... Prestige gets left holding the bag... that is the real reason he is torqued at us... he is so dumb he actually said that he didn't want to "get his hands dirty" recovering seat frames that are almost 40 years old! (Moron actually thought he could get them, Windex them after more than 25 years in dusty warehouse storage & bolt & go....duuuh!) We suggested that he take up knitting or playing the flute as both were far less messy hobbies than antique car restoration!
Oh- and the customer who started the thread... we readily admit that we are human and we did make a mistake, so we tried to fix it to his benefit. He was utterly unreasonable...we tried to make him happy by first making concessions AND then when that wasn't good enough for him, by offering credit, what he does not state in his post is that he did not want to return the merchandise, he wanted to keep it AND have us refund his money... does that sound reasonable to you? Anyway, we finally gave up. When he threatened to post against us on the forums... we said he should go ahead and share his opinion with the world. We know that our loyal customer base is smart and will not be swayed and frankly our time is valuable and we don't want to be bothered catering to the small minded asshats who would believe his hearsay anyway.
We hope to continue serving you (and any of your sane friends that you send our way) well in the future.
Sincerely,
Prestige Mustang
----- Original Message ----------------------------------------------------------------------------
From: Prestige Mustang
To:
[email protected]
Sent: Monday, March 31, 2008 2:51 PM
Subject: Re: someone Bad Mouthing your company/Possible Slander
Todd
Prestige Mustang
http://www.prestigemustang.com
404-294-4869 (phone)
404-294-9644 (fax)
1-866-45-STANG (toll free)
----- Original Message ----------------------------------------------------------------------------
From: Andrew
To:
[email protected]
Sent: Thursday, March 27, 2008 1:08 PM
Subject: re: someone Bad Mouthing your company/Possible Slander
Thought you guys might like to know this
http://forums.stangnet.com/showthread.php?t=689575
Some guy is running his mouth about this "alleged" bad service he got from your company and specifically from "Todd". You might register an account and come give your side of the story.
I stuck up for you guys as I've had 2 very good experiences and I'm happy with your service so far. Don't really like it when a guy goes trashing a company's rep because something didn't go his way.