i did not read all the new posts, so if i duplicate something, i apologize. if your locks wont lock or unlock when you try to move the manual knob on the door, then the actuators are frozen. you may have other electrical issues, but the actuators seem frozen.
the linkage on the knob goes to the lock but via a different means than the actuator. if you can cut the rod on the actuator, the manual lock should work. a pair of wire cutters work if you have a little strength. the actuator is frozen, which freezes the linkage and whole lock mechanism (slides up and down), so the knob does not work.
this is all what i recall and what seems logical, but i have not had to do it, so dont yell at me if i am wrong (have not had a frozen actuator). sounds good to me, though. LOL.