I am getting tired of reading about Ford hassling their customers about warranty work after they spent $30-40000+ on a vehicle. I took my 2012 in today to have the Sync software reloaded. Sync worked fine since the day I bought the car......until I loaded the update that was posted on syncmyride.com (what a stupid name for this site).
Since the update voice recognition has been completely erratic and non functional. I will say call Dionne and it will responded 'call Tina'? Try again same contact request.....and sync responds 'call BofA'. Give up and try to request a different contact and again it almost seems to select contacts at random and dials. The ironic thing is this update was supposed to fix voice recognition.
Now since I have the car at the dealership I have been getting calls all day long from the service advisor giving me one excuse after another. My phone is not compatible, my contacts are not structured correctly or anything else they can come up with to avoid actually re-flashing the board. Funny thing is everything worked fine before the update. Same phone, same contact database, same speaker, same voice. I even told the service advisor to just get me the older version of the software the vehicle was delivered with and I will load it myself. And of course they refused. They want me to pay $105.00 to load the old version that actually worked.
I know in the grand scheme of things this is not the end of the world. At least the tranny or #8 cylinder has not blown up.....yet. I just don't like the tone Ford is taking regarding warranty work. You begin to feel like after the purchase you are on your own.
Since the update voice recognition has been completely erratic and non functional. I will say call Dionne and it will responded 'call Tina'? Try again same contact request.....and sync responds 'call BofA'. Give up and try to request a different contact and again it almost seems to select contacts at random and dials. The ironic thing is this update was supposed to fix voice recognition.
Now since I have the car at the dealership I have been getting calls all day long from the service advisor giving me one excuse after another. My phone is not compatible, my contacts are not structured correctly or anything else they can come up with to avoid actually re-flashing the board. Funny thing is everything worked fine before the update. Same phone, same contact database, same speaker, same voice. I even told the service advisor to just get me the older version of the software the vehicle was delivered with and I will load it myself. And of course they refused. They want me to pay $105.00 to load the old version that actually worked.
I know in the grand scheme of things this is not the end of the world. At least the tranny or #8 cylinder has not blown up.....yet. I just don't like the tone Ford is taking regarding warranty work. You begin to feel like after the purchase you are on your own.