Getting Frustrated with Latemodel Restoration

I bought a brushed rad cover from them last week, and just got it the other day. When I bolts it on, it fit TERRIBLY! None of the bolt holes lined up and I called and complained. They wouldn't take it back because I made new slots in it for my relocated Moroso coolant overflow tank before I went to mount it up and before realizing it was a terrible part. Not to mention they didn't include th hardware! I sent pics of the issues and after a bit more talking, they gave me a decent partial refund and shipped me hardware from another kit. While I was extremely pissed, and now I'm stuck with a part I had to modify a lot to make it look nice, they did handle it pretty well and the guy I dealt with was very nice.

That said, I'll probably stick to AM or CJPP.
 
I bought a brushed rad cover from them last week, and just got it the other day. When I bolts it on, it fit TERRIBLY! None of the bolt holes lined up and I called and complained. They wouldn't take it back because I made new slots in it for my relocated Moroso coolant overflow tank before I went to mount it up and before realizing it was a terrible part. Not to mention they didn't include th hardware! I sent pics of the issues and after a bit more talking, they gave me a decent partial refund and shipped me hardware from another kit. While I was extremely ****ed, and now I'm stuck with a part I had to modify a lot to make it look nice, they did handle it pretty well and the guy I dealt with was very nice.

That said, I'll probably stick to AM or CJPP.

See now this one worries me. Late model usually does the right thing like the other two companies you listed too. When I ordered my drifts one of the center caps was missing. I called them and they sent out the wrong one. Another phone call and I got the right one to me with none of this costing me a penny. Maybe someone at late model can chime in for stprorolla49 to get this figured out. Jarrod@latemodel may want to hear about this.
 
I bought a brushed rad cover from them last week, and just got it the other day. When I bolts it on, it fit TERRIBLY! None of the bolt holes lined up and I called and complained. They wouldn't take it back because I made new slots in it for my relocated Moroso coolant overflow tank before I went to mount it up and before realizing it was a terrible part. Not to mention they didn't include th hardware! I sent pics of the issues and after a bit more talking, they gave me a decent partial refund and shipped me hardware from another kit. While I was extremely ****ed, and now I'm stuck with a part I had to modify a lot to make it look nice, they did handle it pretty well and the guy I dealt with was very nice.

That said, I'll probably stick to AM or CJPP.


Did we not send you a completely new kit, and give you the partial refund? If I am wrong, please call me or PM me.
 
No, you guys made good. It was my fault that I modified it to
Make it work with my overflow tank but the mods I did didn't effect the terrible fit. You guys sent me new hardware and gave me a partial refund which was very nice. I am happy, don't get me wrong. Just expressing my frustrations...
 
LMR has always been good to me.

I messed up a part they sent once and helped me out in getting a new one.

I also sent a part damaged during shipping and they made sure I had another one on the way ASAP.