Any advice on the following is appreciated from someone who knows the law or have been in a situation like this.
I bought my 2001GT 2 1/2 years ago and the mileage is at 14200.
Issue 1: I have started experiencing a >clunk< noise which sounds like it is coming from the front. It appears at both low and high speeds (thus mostly at low) and is not related to the clutch, braking and steering wheel. I can even feel it in the floor when it occurs. My guess is that it is caused by a worn part in the front suspension.
Issue 2: My rear suspension squeeks when I back up over a curb.
I took my car to the local dealership and went on a roadtest to demonstrate the issues. The dealership had the car 3 days for repairs and when I returned I was told the issues should be solved. As I drove home I realised that nothing had been fixed.
I went back to the dealership and went on another roadtest, this time with the service manager. He acknowledged the sounds and said they would take care of it this time. The car was in 2 days for repairs and when I returned I was informed that Issue 2 is normal and Issue 1 had been adressed by tightening some brake cables and lubing of the bushings. The service manager supposedly had been roadtesting my car after the "repairs" to make sure they were performed. Needless to say, when I drove home I still heard the same noises.
I called Ford and asked them for help. Ford told me that they periodically send out service tech's if the dealership is unable to perform the repair and that they would call the dealership to have them set up such an appointment with me.
I got a phonecall from the "service director" of the dealership and was told she had spoken with the service manager who went on the roadtest with me. The service manager told her that the noises were common (strangely he didn't tell me that when we went on the roadtest before the "repairs"). She told me they were unable to perform the repairs and basically that I shouldn't come back because they couldn't help me. She added that the Ford service tech's was not mechanics but just representatives from Ford doing Quality Assurance.
Any advice on what to do now? The dealership has had the car in for repairs twice and refuses to help me further. I know I can take the car somewhere else, but I have bad experiences with the alternate dealership (they messed up my handbrake when I had just bought the car). I am a bit worried about these dealership mechanics messing more up than they are fixing and preferably I would like a tech from Ford coming out. Does anyone know what the law says, eg. is there something about the lemon law "if it can't be fixed after three times, we'll replace it" or what do I do?
Thanks in advance!
:: Michael
I bought my 2001GT 2 1/2 years ago and the mileage is at 14200.
Issue 1: I have started experiencing a >clunk< noise which sounds like it is coming from the front. It appears at both low and high speeds (thus mostly at low) and is not related to the clutch, braking and steering wheel. I can even feel it in the floor when it occurs. My guess is that it is caused by a worn part in the front suspension.
Issue 2: My rear suspension squeeks when I back up over a curb.
I took my car to the local dealership and went on a roadtest to demonstrate the issues. The dealership had the car 3 days for repairs and when I returned I was told the issues should be solved. As I drove home I realised that nothing had been fixed.
I went back to the dealership and went on another roadtest, this time with the service manager. He acknowledged the sounds and said they would take care of it this time. The car was in 2 days for repairs and when I returned I was informed that Issue 2 is normal and Issue 1 had been adressed by tightening some brake cables and lubing of the bushings. The service manager supposedly had been roadtesting my car after the "repairs" to make sure they were performed. Needless to say, when I drove home I still heard the same noises.
I called Ford and asked them for help. Ford told me that they periodically send out service tech's if the dealership is unable to perform the repair and that they would call the dealership to have them set up such an appointment with me.
I got a phonecall from the "service director" of the dealership and was told she had spoken with the service manager who went on the roadtest with me. The service manager told her that the noises were common (strangely he didn't tell me that when we went on the roadtest before the "repairs"). She told me they were unable to perform the repairs and basically that I shouldn't come back because they couldn't help me. She added that the Ford service tech's was not mechanics but just representatives from Ford doing Quality Assurance.
Any advice on what to do now? The dealership has had the car in for repairs twice and refuses to help me further. I know I can take the car somewhere else, but I have bad experiences with the alternate dealership (they messed up my handbrake when I had just bought the car). I am a bit worried about these dealership mechanics messing more up than they are fixing and preferably I would like a tech from Ford coming out. Does anyone know what the law says, eg. is there something about the lemon law "if it can't be fixed after three times, we'll replace it" or what do I do?
Thanks in advance!
:: Michael