My 2001 Mustang and 2002 Explorer have the same head unit. I've had the Explorer head changed out under warranty. The same prohibition concerning adhesive labels applies to the replacement unit. I use a fingernail file to free jammed discs. Basically all you have to do is put a bit of pressure on one side of the jammed disc and the servo will eject the disc.
I really think Ford screwed the pooch on the design of this 6 stacker. The single play CD player in my '98 was a lot better mechanically. I also don't like the fact that they eliminated the Cassette player. I used it almost as much as the CD Player and it was great for audio books on long trips. I know Cassettes are history but it was still nice to have compatibility with my entire music collection instead of half of it.
It's just another case of "crap" electronics they peddle nowdays. Can't use it, can't repair it...now they want us to subscribe to satellite radio. Not me, they can keep it. I'll be damned if I want to pay for commercial free radio now and continue to pay for it five years from now when they've dropped the commercial free aspect of it. Just wait...your XM or Sirius will soon have commercials and the radio provider will claim its only to keep costs down for the consumer. The fact is they want sellers to pay and listeners to pay.
If you wonder why I have such a negative attitude...Sony sold me a piece of crap home theater system for $1400. It quit 14 months later. Bose sold me a crap home theater system for $800 to replace the Sony. It quit in 19 months. Why didn't I get them repaired? Try contacting Sony...they give you the huge runaround, give you to a dozen phone numbers and can't recognize the product models they sell! I didn't try with Bose, I just threw their **** in the trash. I was living fine without them before so I will do without a home theater system now!