meir racing?

[THX 138]

thanks guys that rebel mustang place is half the price AND local

 

[mdjay]

In my opinion, that's one of the biggest myths out there.

I'm not giving you an excuse for poor fitting glass. But as a retailer, I can say without hesitation, that the majority of problems we see come through are with the customer's cars.

After my recent scuffle with a palm tree, I had some troubles with the way the trunk aligned with my new quarter. I simply adjusted the trunk, and added some rubber bushings on the underside. Looks great. After 6 mos, now it stays in that position. This is on a hood that had been painted for over a year. Definately not a myth from my experiences.

I'm not defending Maier Racing's quality. There's no doubt he's capable. However I hear mixed responses so it's hit or miss on the quality of product you receive.

We've had much better quality coming out of FSI. That's why Mustangs Unlimited, Branda, Cal Pony, John's Mustang, CJ Pony and others are beginning to buy products from this manufacturer. Their 30 history prior is in Bajas and Broncos.

The advantage to us is they're local. We help them fit all of the products they mold and produce. The disadvantage, their line is not as broad as Maier's at this time.

 

[zookeeper]

I hope you don't take this wrong, Jay, but the opening of your second sentence sums it up, you are speaking as a retailer. What about the guy who just spent a hefty chunk of disposable income, only to find out that the parts don't even come close to bolting on a low mileage, undamaged car? Where's his (my) recourse? Who sticks up for me? The retailer? No way, they offered to take it back for a mere 20% restocking fee, plus I would have had to pay over $200 to ship both parts back. That means that out of the $1000 laid out, I may have gotten back $600. BFD. How about Bill Maier, you think he cares about the end user? If he even cared a little bit, he would not be selling garbage for the past several decades. As a machinist, I am always concious of the quality and fit of EVERY single part I make. If I hear of a problem with my parts, I'm on it right now and I do whatever necessary to make it right to whomever got the faulty part, even if it means making another one for free on my own time, I do this because my name and reputaion are what matters in my business. The day I stop caring about what my customers think will be a cold day in July. For the life of me, I can't understand people that don't think this same way, and therefore have an extremely low opinion of those people. You can't just care about quality when it's convenient, and you can't do it for money, if you aren't driven by the need to do the best you can, you are a failure and an fraud. I tried to contact Maier Racing via the email address on their website a few times, but never got a response, and yes, I was civil. After all, we're all entitled to make problems right, but to not even acknowledge my problem is a slap in the face, and has helped form my opinion of companies like Maier and is indicative of their need to improve their product. I get the feeling that they feel they are one of the few producing Shelby 'glass at all and we as consumers should be honored that they offer it for us to use. I've always respected your opinion on things, Jay and hope that you don't think this was directed at you or your shop, after all I haven't done business with you yet (sorry!) but certainly will since you're prices are competitive and I wouldn't have to pay sales tax. But I'm fed up with poor quality parts and the "who cares" mentality of some vendors.

 

[shelbe67]

I have to agree about maier I bought everything to convert my 67 to shelby and had to send half of everything back it took weeks to get a response let alone almost a year to even receive them and I am not the only one that has had a prblem that I know of.I agree with zookeeper there is no reason why there should be such poor customer service why pay the money for no service I dont mind spending extra but the service should be extra also thats what you are paying for right? I also understand that fiberglass is not perfect and does require some work but not to the point of total reconstruction he had sent me 4 different end caps that didnt even com close to fitting correctly so where is the quality control? he said it was due to the molds being bad. But thats what you get

 

[Ronstang]

..... so where is the quality control? he said it was due to the molds being bad. But thats what you get

There is the problem rigth there. He says the molds are bad yet continues to use them to make CRAP to keep selling to people. If he it to cheap to update the molds he needs to stop selling fiberglass parts. I see the problem now and it is SYSTEMIC at Maier. Time for people to simply stop buying anything from them if that is their attitude since they KNOW they are shipping CRAP!

 

[mdjay]

Hey I hear what you guys are saying. I don't take any offense and I'm not going to stand here and defend business practices of other companies. I'm also not trying to slam any manufacturer's out there. I'm just saying if you're not happy, there are options. Better or worse, you decide. We offer both brands.

In the past, we have had calls for issues with the FSI end caps as well. So I did a little "how to" to show people how to fit their end caps. While I'm not making excuses for all, there are many mis-conceptions out there. But we're active making all of this stuff better for the very reasons you all are arguing. We're confident it will end up changing the perception of fiberglass as all these other retailers and customers begin to find out. Since I did this article, I haven't had a call on these since.

http://www.mustangdepot.com/graphics/endcaps.pdf

Buying from a retailer allows you a little more room. We have a restocking fee as well for refunds, but if you're not happy with something we offer, including the Maier fiberglass, you can get a full product credit for anything else we offer within 30 days.

Any of you that are local to us, or just in town for a couple of days, stop by and check out the fiberglass by FSI. You are more than welcome to bring your car by, remove your hood or trunk and test fit any of the glass we offer.