Procharger's support is worthless!!! Beware!!!

(Rant) I have a P1sc intercooled procharger on my '99 Cobra. I learned that they have switched from using chips to tune to Diablosport's Predator. I bought a Predator for my Cobra and went to use it, it saw that there was a chip in my ecm and thus couldn't store a copy of the factorty tune. I can remove the chip, but then my motor would be running a stock tune, and damage would ensue. So I emailed Diablo, they said that Procharger writes their own tunes using Diablo software, thus they didn't have a copy. Fair enough. So I called Procharger, explained that their chip was not allowing my Predator to function as designed and asked if they could give me a copy of the tune that they were now shipping with their kits so that I could substitute the tune for the chip. They did say that they had the tune but told me that the only way I would get a copy of it was to purchase a new system!!! Diablo allows you to update your predator to keep it up with the latest and greatest revisions, why wouldn't Procharger want their customers to have the most current updates/ technolagy for their vehicles? I talked with the customer service manager and he basically said I only get what I paid for originally (chip). He also stated that it would be a liability for the company. I asked him why they were sending the tune with their kits if it was in any way a liability? He said it had to do with my kit being past it's waranty period. If you owned Procharger and all you had to do was copy and email a file to a customer to resolve an issue for him, wouldn't you do it? I'm definatley verry dissapointed to say the least What would they tell me if I had a bigger issue (complete failure of system) when they refuse to resolve this one, even though they have all of the means to do so, at no cost to them!?! I was, until now verry happy with my system. I've spent thousands of dollars on their products, and I can't even get a file out of them now? Poor customer service,at best. My advice now, STAY AWAY!!! (Stepping off of soap box...)

COBRA90GT said:

Hmmm, that's not a good.

IMHO, it sounds like they are considering your old product/combo a "legacy" product nowadays and are leaving a small portion of customers with very little support/updates.


Just to be clear, did you ask ProCharger if you could purchase the tune or were you asking them to give you (implying "for free") the tune ?

No offense meant; just want to better understand their position based on what you wrote...

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I tried everything including trying to buy it from them, they told me that the only way you can get it from them is to buy a new system.