Well my relationship with Parkway has soured - I had to hound them nearly every day for the last 2 weeks, was hung up on 3 times, and was not called back when promised.
I also found out that the etxra $100 I paid in shipping DID NOT GO TOWARDS ANY INSURANCE!!
To make a very long story short, Parkway has agreed to reimburse me $800 for the cylinder heads after they are returned to them.
Here is my final email to parkway:
(Please note the following is based on facts and my actual experience / dealings with Parkway)
Hi Joe,
Given the short notice, I will do my best to accomadate, as I work 12+hrs per day. Not sure how this works with UPS, but I won't be home tomorrow during the day.
Shipping the heads back to you is an acceptable under the following conditions, considering the history:
1. I am not responsible for the cylinder heads once they leave my possession. If they are lost or damaged further, I still expect compensation in the amount of $800 USD.
2. I receive a tracking number and delivery confirmation
If UPS cannot accomadate these reasonable requests to ship these heads back to you, I will not ship them back and will expect an alternate solution.
"Ultimately, you will not be out anything but your time." - Joe
Joe, if you want to talk in ultimates / absolutes, I am out the extra $100 shipping (which you chose not to apply to insurance), customs brokerage fees, taxes and long distance phone calls to Parkway Ford. This does not include my time spent having to manage each step of this process, which I might add as a customer is very aggrevating. It is interesting how I was able to obtain answers from UPS relatively easily when you had expressed difficulty in dealing with them. Do you find it acceptable that I actually had to call your UPS rep?
As for your "hot water" for shipping outside of the US, there are several thousand companies that ship internationally daily. In speaking with other mustang engine performance companies, they fully ensure their shipments and use 1/8" wooden frames to protect their cylinder heads,a long with packing material. I suggest you adopt similar practices for the sake of your customers. I have read more than 1 complaint over the past 4 weeks from other mustang enthusiasts who have received damaged cylinder heads from you.
In closing, I thank you for your politeness and understanding on the phone; however, I feel let down by Parkway. You failed to take the appropriate steps to package the heads correctly and insure them. Parkway is not the cheapest solution for a 2v headswap package, so as a customer, I feel your service should compensate on such equivalent products.
Having read this email, I'm sure you will give me little thought after our transaction is complete... but don't you think I deserve some additional compensation rather than just the price of the cylinder heads? I was prepared to exercise the option of using my credit card protection to obtain full compensation from Ford for this transaction (something for consideration), but am fed up and tired of this whole mess.
Sincerely,
Miles
I also found out that the etxra $100 I paid in shipping DID NOT GO TOWARDS ANY INSURANCE!!
To make a very long story short, Parkway has agreed to reimburse me $800 for the cylinder heads after they are returned to them.
Here is my final email to parkway:
(Please note the following is based on facts and my actual experience / dealings with Parkway)
Hi Joe,
Given the short notice, I will do my best to accomadate, as I work 12+hrs per day. Not sure how this works with UPS, but I won't be home tomorrow during the day.
Shipping the heads back to you is an acceptable under the following conditions, considering the history:
1. I am not responsible for the cylinder heads once they leave my possession. If they are lost or damaged further, I still expect compensation in the amount of $800 USD.
2. I receive a tracking number and delivery confirmation
If UPS cannot accomadate these reasonable requests to ship these heads back to you, I will not ship them back and will expect an alternate solution.
"Ultimately, you will not be out anything but your time." - Joe
Joe, if you want to talk in ultimates / absolutes, I am out the extra $100 shipping (which you chose not to apply to insurance), customs brokerage fees, taxes and long distance phone calls to Parkway Ford. This does not include my time spent having to manage each step of this process, which I might add as a customer is very aggrevating. It is interesting how I was able to obtain answers from UPS relatively easily when you had expressed difficulty in dealing with them. Do you find it acceptable that I actually had to call your UPS rep?
As for your "hot water" for shipping outside of the US, there are several thousand companies that ship internationally daily. In speaking with other mustang engine performance companies, they fully ensure their shipments and use 1/8" wooden frames to protect their cylinder heads,a long with packing material. I suggest you adopt similar practices for the sake of your customers. I have read more than 1 complaint over the past 4 weeks from other mustang enthusiasts who have received damaged cylinder heads from you.
In closing, I thank you for your politeness and understanding on the phone; however, I feel let down by Parkway. You failed to take the appropriate steps to package the heads correctly and insure them. Parkway is not the cheapest solution for a 2v headswap package, so as a customer, I feel your service should compensate on such equivalent products.
Having read this email, I'm sure you will give me little thought after our transaction is complete... but don't you think I deserve some additional compensation rather than just the price of the cylinder heads? I was prepared to exercise the option of using my credit card protection to obtain full compensation from Ford for this transaction (something for consideration), but am fed up and tired of this whole mess.
Sincerely,
Miles
Waiting anxiously... 
