So I went to Sears today..

[sonicblue87lx]

The lady at the counter told me that starting yesterday your no longer allowed to return or exchange unless you have proof of purchase on tools. I was like um... Alright Now what am I going to do for all the other Craftsman tools that I have with nothing showing. Before all I had to do was bring the tool get a new one and give them my old one... I know some people will be bitching about this one there. Wasnt sure if its just at this sears or if they are doing it everywhere.

 

[DFG 5OH]

they have a lifetime warrenty...how could they do that?

 

[bjl95mustang]

Yah, Thats sounds like

 

[Mustangless]

this ratchet broke on me.

What, Do i have my receipt?

Here it is, 1987, gald I held on to this.



That is probably going to cause problems.

 

[Zero Signal]

Yeah They were bought out, no more cool policies Everyone is screwed and craftsman is going to go to crap in time.

 

[Car RamRod]

youve gotta be kidding me. I have a few wrenches that I need to bring back.
Total

 

[mricci]

Yea me too, guess i wont be buying much more craftsman stuff, the warranty was the whole reason to buy them.

 

[SeventyMach1]

this ratchet broke on me.

What, Do i have my receipt?

Here it is, 1987, gald I held on to this.



That is probably going to cause problems.

They never replaced any of mine anyway ..... they always gave me a "refurbishing" kit ...... And to think ... I spent 3 years working for those morons until I joind the service ....

 

[mo_dingo]

wow.....I can't believe that crap. Way to ruin a perfectly good line of tools......
Scott

 

[super302]

WTF??

I need to get a new 3/8 ratchet, what kind of crap is that

 

[iskwezm]

I have a 1/2 inch ratchet i have been waiting to return,guess i'll start buying more tools from Harbor Freight now

 

[RsStanG1987]

I dont think its true i looked all over and cant find nothing on it. Im gonna call in the morning and see what they say. They will be losing money if thats the case.

 

[SN95StangMan]

WTF. If thats the case, im not going to buy any more craftsman tools....

 

[MysteryMachine]

yeah I think like Kmart bought them out when i heard it i thought it was a joke but maybe it is true

 

[Blackened302]

i heard that **** about k-mart buying them out, too... after they had just gone bankrupt!? wtf is up w/ that?

 

[hotrodnut]

Maybe bull from that store, when I lived in Greenville, SC I took a few broken screw drivers to the Sears at the Mall and the guy told me they didn't honor that anymore.

I don't know if it's true now or not but in the last 6 months, my Son and I gathered up some tools we've had around for awhile, a ratchet that didn't always ratchet and even those same tools I tried returning from SC and we had no problems getting them replaced. Two of the screw drivers were ones that were discoutinued and they said just pick out something close and we'll exchange them.

 

[StangVert00]

Stewie: "You MUST be 'shrooming!"

 

[94-302-vert]

Well i wouldn't be surprised.. the quality of thier electric tools went to crap why not stop honoring the warranty on thier hand tools... And before anyone says it I will also be one of those that is screwed... All of my hand tools are craptsmen...

 

[hotrodnut]

Well i wouldn't be surprised.. the quality of thier electric tools went to crap why not stop honoring the warranty on thier hand tools... And before anyone says it I will also be one of those that is screwed... All of my hand tools are craptsmen...

You're right on the electric tools, I used to be a Designer for the company that made all their portable electric hand tools (Singer Company) and now Sears has different vendors and brands plus Singer was bought out by the Japanese Company Ryobi. I don't know if they are still a Vendor for Sears or not though but I feel like thier electric tools went to crap as you do.

 

[sonicblue87lx]

Yea I went to buy a 12pnt 5/16 and she was telling me that.. First thing I did was call a buddy of mine being i call his garage Sears since he has like every tool. He wasnt to happy.