Steeda = Phenominal Customer Service!!!

J

JohnnyGMachine

Member

Jun 19, 2004

123

5

19

Easton, Pa

Feb 7, 2011

#1

• Feb 7, 2011

• #1

I just want to make a point to mention that the guys at Steeda go above and beyond with their customer service. I ordred a set of Steeda Spyder wheels for my 06 GT and the experience from my order to the day they arrived at my door couldn't have been any better. Special mention for Frank Stoddard who took my order and took the time to help me out with every detail. Knowledgable, freindly, and courteous! My wheels showed up very quickly having them come from Florida to the Philly area.
There's so many places I could go to order parts for my Mustang but not only can I get a quality part, but I know I can also get great quality service.
Today I get home and there's a hand written card to me thanking me for my order and offering any assistance in the future! Wow! Having ordered parts for my Mustangs for over 15 years I've never gotten a hand written thank you like that from a company.



Thanks Steeda -
John McBride

 

Benny

Founding Member

Jun 1, 2001

414

0

16

Katy, Texas

Feb 8, 2011

#2

• Feb 8, 2011

• #2

Not unusual for them! I have dealt with them for many years,especially when I lived in SFla. Good people Great Service.

 

arcwcb

Member

Oct 26, 2009

417

2

19

Pennsylvania

Feb 8, 2011

#3

• Feb 8, 2011

• #3

I had the same thing happen when I ordered parts from them for my 98 stang. Amazing company!

 

SteedaGus

Premium Sponsor

Apr 14, 2005

93

2

9

Pompano Beach, FL

Feb 8, 2011

#4

• Feb 8, 2011

• #4

Thanks for letting everyone know, and I'll pass this on to Frank!

 

SpartaPerformance

10 Year Member

Nov 5, 2006

2,517

61

89

Long Island NY

Feb 8, 2011

#5

• Feb 8, 2011

• #5

They have great wholesale customer support as well!!

 

prae_21

Member

May 7, 2010

59

2

9

Atlanta, Georgia

Feb 11, 2011

#6

• Feb 11, 2011

• #6

Of course, they are super nice when they sell something. However, if you change your mind on a part and want to return it new/unopened within 30 days, Frank can be not so nice and insist you paya 20% re-stocking fee.

 

J

JohnnyGMachine

Member

Jun 19, 2004

123

5

19

Easton, Pa

Feb 13, 2011

#7

• Feb 13, 2011

• #7

....uuuuhhh don't change your mind. I guess it shouldn't take you 30 days to decide whether you want something. Plus the time you spent thinking about it before you bought it. You gotta look at it from their point of view too. I thought long and hard before I spent $$$ on the wheels.

BTW....try dealing with Cruizin Concepts. I have another story for ya....

 

M

MyGG

New Member

May 14, 2010

60

0

0

Indiana

Feb 13, 2011

#8

• Feb 13, 2011

• #8

Yeah, glad you had a good experience w/ them. I was one that didn't. Dealing w/ multiple lies over a stupid $10 spacer set. Basically any fairly large company is going to give decent customer service w/ a large order, hoping you'll spend more w/ them. They definitelyprovided the worst service of any company I've ordered from for any parts for my vehicles. Therefore, no Steeda parts on my car.

 

SteedaGT9150

Advanced Member

Nov 10, 2004

1,351

59

68

Maryland

Feb 15, 2011

#9

• Feb 15, 2011

• #9

if your gonna piss on steeda then GTFO

 

darien87

Member

Jan 30, 2009

132

1

18

Bay area, California

Feb 16, 2011

#10

• Feb 16, 2011

• #10

SteedaGT9150 said:

if your gonna piss on steeda then GTFO

Click to expand...

To quote Sgt. Hulka, "Lighten up Francis."

You gotta take the good with the bad. Not every company is perfect and people that normally give great customer service have their bad days. Any company can give great service when you're placing an order, but the real test is when you have an issue. When a company treats you great when you have a problem or are returning something, then that's phenomenal customer service.

 

94GTLaserRC

Squint as you approach, lest you be blinded by my

15 Year Member

May 7, 2002

11,178

13

89

Ernan Says "here it comes... dushbag"

Feb 16, 2011

#11

• Feb 16, 2011

• #11

That's why Im a semi-resident at the Pompano location.

To the Steeda Hater: so you refuse to put the best parts on your car because of a $10 part
All you gotta do is call Todd, and he'll help you..They will work with you on pricing...especially if it's their own part. I understand it's not the money, but trust me, anyone can have one bad experience. Give 'em a shot. Todd doesnt care if you spend $10 or $10k..he's really a good guy!
RC