I hate when people trash vendors online with half baked stories but I feel I am justified. I'll just give you the facts and you decide.
Oct. 2004, I ordered an instrument cluster from J.M.E. to be loaded with Autometer gauges. The agreement was that they would use all new parts so I didn't have to send my used unit in (brushed aluminum, 1967). I knew there would be a long wait. They told me about 6 mos. I was fine with that. They also told me that they would charge me 1/2 of the total price when they started working on my part and bill the rest when it was done. Great.
The middle of August, 2005, my account was billed the full amount (breach of contract)! It had been 10 months instead of six, but that was fine too. I had five bills out to be paid and got charged overdraft charges on those five and the J.M.E. unit for a total of $192.00! I had always kept one half of the total price in that account to cover the charge I expected. I'm still fine to this point, but not too happy.
I call them immediately to let them know I would be putting the money into the acct. I did not complain and they didn't have a clue what was going on. On Aug. 25, I called and let them know that the charge had cleared my bank. He said he would check it out and get the part out that day. Fine again.
Did they ship it? NO! I called one week later and inquired. He stated that the part had not been shipped. I reminded him that the amount had cleared the bank and he said he would ship it a week before. He apologized and said it would go out that day. Did it? NO! Four days later, I call. Did it ship?NO! A couple of days later, it finally leaves their facilty (probably with dust on the box).
It's not worthy of a lawsuit, but definitely a warning to others.
Oct. 2004, I ordered an instrument cluster from J.M.E. to be loaded with Autometer gauges. The agreement was that they would use all new parts so I didn't have to send my used unit in (brushed aluminum, 1967). I knew there would be a long wait. They told me about 6 mos. I was fine with that. They also told me that they would charge me 1/2 of the total price when they started working on my part and bill the rest when it was done. Great.
The middle of August, 2005, my account was billed the full amount (breach of contract)! It had been 10 months instead of six, but that was fine too. I had five bills out to be paid and got charged overdraft charges on those five and the J.M.E. unit for a total of $192.00! I had always kept one half of the total price in that account to cover the charge I expected. I'm still fine to this point, but not too happy.
I call them immediately to let them know I would be putting the money into the acct. I did not complain and they didn't have a clue what was going on. On Aug. 25, I called and let them know that the charge had cleared my bank. He said he would check it out and get the part out that day. Fine again.
Did they ship it? NO! I called one week later and inquired. He stated that the part had not been shipped. I reminded him that the amount had cleared the bank and he said he would ship it a week before. He apologized and said it would go out that day. Did it? NO! Four days later, I call. Did it ship?NO! A couple of days later, it finally leaves their facilty (probably with dust on the box).
It's not worthy of a lawsuit, but definitely a warning to others.