After fighting with timing errors for ever, and being promised the world from AEM of how great the EPM/COP setup would benefit my car I am no longer running any AEM products on my car. The story is very unfortunate.
I bought everything to do the COP swap on AEM's advice to fix the timing error issue with their box on Ford TFI equip'd cars. EPM, Coils, Pins, Connectors, Shielded wire..etc.
When said and done after getting all this wired up with limited technical support, days between returned emails, no returned calls I only had 6 coils firing. The 2 in question were wired in a pair to coil 3. After AEM pointing the finger at me for a week (many long 3am nights checking and triple checking everything), and having me try many different things they troubleshot it to the box. Those coils were only recieving 1v, and need 5v to fire. The signal coming out of the box was only 1v as well. They had me cut the harness I had just built to verify this (few inches up from EMS) since it was my wiring and not the box.
They had me pull the motherboard out to check jumpers and inspect board. Myself, the tuner, and the owner of a professional wire shop (where car was) throughly inspected board, everything looked great.
Send it in they said...75$ inspection fee. We will email you once the box arrives and 5-7 business days to fix it. 250$ worst case.
I agree and send it in.
Tracking shows it being at AEM for 3 days and no email from them confirming so I call. No your box is not here....
days go by no email or call
Call back, yes the box is here, we will look at it soon and email you. I bring up the box has been there 6 business days and you guys just now know it's there...I am trying to make a race this weekend can we get this done?
"You should have told us that from the first day"
The next day the wireshop calls AEM for me as I am at work, they tell him my board is bad and want 500$. I call to confirm on lunch and am informed that is not true, there are no records of my box'es issue in their system and to call back tommorow.
Call back the next day
Board is completely fried, and it's 639$ to fix it.
I ask how did it go from 250$, to 500$, and one day later 639$?
We did you a favor of rushing this since you have a race, and are also giving you "racer discount" as this is normally over 1000$ to fix. You will get basically a new EMS but the case is the same. All internals new.
OK whats my warrenty?
AEM warrentys no electronics they repair.
How did the box fry, it was not burnt when we looked at it before I shipped?
The tech said..."Well I guess it got struck by lighting during shipping"
My mouth dropped.
I asked how much do I have to spend to make your product work? My car ran fine before this except for the timing errrors. With a fried board it wouldn't run.
tech replies "Would you like me to return your EMS since it ran fine before?"
Mouth drops yet again.
I basically begged them to work with me, since i am 99% done with the swap. They would not budge and kept asking
"What should we do, we cant fix it for free"
I never wanted it for free, I agreed to 250$ and maybe even 500$....but 639$ is insane.
They blamed user error, but could not pin point the issue with my box. Only coil 3 was bad, and it turned into buying a new EMS with no warrenty.
I asked for a 90 day warrenty...NO
60 day? NO
30 day? NO
start up warrenty? NO
Why would I continue to run your products I ask? I run your EMS, wideband, EPM, and planned to run their injector driver if this is the tech support and service you provide?
I asked for pics yesterday and they sent them. The board is BROWN, there is no way 3 expereinced guys who throughly looked over the board missed this. I
They offered to send my burnt box back, but i have to pay the 75$ inspection fee reguardless.
I am shocked.
I am eating a AEM EMS here. I'll be removing all AEM parts from my car and going with a company that stands behinde their product, repairs, and doesnt have rude un-professional techs that never return emails, or calls.
I am just sick over this
I can pay them to fix it and try to sell it (no warrenty)
Or move on and not give them one cent of my money after the way they have treated me.
Just my experience, be careful guys.
-Chris
I bought everything to do the COP swap on AEM's advice to fix the timing error issue with their box on Ford TFI equip'd cars. EPM, Coils, Pins, Connectors, Shielded wire..etc.
When said and done after getting all this wired up with limited technical support, days between returned emails, no returned calls I only had 6 coils firing. The 2 in question were wired in a pair to coil 3. After AEM pointing the finger at me for a week (many long 3am nights checking and triple checking everything), and having me try many different things they troubleshot it to the box. Those coils were only recieving 1v, and need 5v to fire. The signal coming out of the box was only 1v as well. They had me cut the harness I had just built to verify this (few inches up from EMS) since it was my wiring and not the box.
They had me pull the motherboard out to check jumpers and inspect board. Myself, the tuner, and the owner of a professional wire shop (where car was) throughly inspected board, everything looked great.
Send it in they said...75$ inspection fee. We will email you once the box arrives and 5-7 business days to fix it. 250$ worst case.
I agree and send it in.
Tracking shows it being at AEM for 3 days and no email from them confirming so I call. No your box is not here....
days go by no email or call
Call back, yes the box is here, we will look at it soon and email you. I bring up the box has been there 6 business days and you guys just now know it's there...I am trying to make a race this weekend can we get this done?
"You should have told us that from the first day"
The next day the wireshop calls AEM for me as I am at work, they tell him my board is bad and want 500$. I call to confirm on lunch and am informed that is not true, there are no records of my box'es issue in their system and to call back tommorow.
Call back the next day
Board is completely fried, and it's 639$ to fix it.
I ask how did it go from 250$, to 500$, and one day later 639$?
We did you a favor of rushing this since you have a race, and are also giving you "racer discount" as this is normally over 1000$ to fix. You will get basically a new EMS but the case is the same. All internals new.
OK whats my warrenty?
AEM warrentys no electronics they repair.
How did the box fry, it was not burnt when we looked at it before I shipped?
The tech said..."Well I guess it got struck by lighting during shipping"
My mouth dropped.
I asked how much do I have to spend to make your product work? My car ran fine before this except for the timing errrors. With a fried board it wouldn't run.
tech replies "Would you like me to return your EMS since it ran fine before?"
Mouth drops yet again.
I basically begged them to work with me, since i am 99% done with the swap. They would not budge and kept asking
"What should we do, we cant fix it for free"
I never wanted it for free, I agreed to 250$ and maybe even 500$....but 639$ is insane.
They blamed user error, but could not pin point the issue with my box. Only coil 3 was bad, and it turned into buying a new EMS with no warrenty.
I asked for a 90 day warrenty...NO
60 day? NO
30 day? NO
start up warrenty? NO
Why would I continue to run your products I ask? I run your EMS, wideband, EPM, and planned to run their injector driver if this is the tech support and service you provide?
I asked for pics yesterday and they sent them. The board is BROWN, there is no way 3 expereinced guys who throughly looked over the board missed this. I
They offered to send my burnt box back, but i have to pay the 75$ inspection fee reguardless.
I am shocked.
I am eating a AEM EMS here. I'll be removing all AEM parts from my car and going with a company that stands behinde their product, repairs, and doesnt have rude un-professional techs that never return emails, or calls.
I am just sick over this
I can pay them to fix it and try to sell it (no warrenty)
Or move on and not give them one cent of my money after the way they have treated me.
Just my experience, be careful guys.
-Chris
