I ordered online a Pypes exhaust combo which came with a Pypes xpipe. As soon as I hit enter to complete the purchase I read a few Reviews and several peeps did not like the Pypes xpipe. So, within a few minutes of entering my order I called AmericanMuscle. He asked me a few questions about my credit card and told me there should not be a problem with the Pypes xpipe but the decision was up to me. As I was talking to him, my credit/debit card cleared and my order was approved. I figured oh well, Pypes midpipe it is.
After a few minutes I called back and got a girl on the phone. I told her I wanted to change to the BBK xpipe. She told me it was too late, and that my order had already shipped via UPS. This was a total of about 5-10 mins after my order was approved. She put me on hold for a minute or two, then told me tough luck, per her manager.
After a few minutes of thought, I called again to see if I could talk to a supervisor. The guy on the phone told me to buzz off (not really, but you get the idea). I told him "my next call was to my bank to deny the charge and when the exhaust comes, it was going in the garbage."
After about a minute wait, he came back on and said they intercepted my order (from UPS I guess..LOL) and I canceled and corrected my order.
On the positive side, the order was promptly shipped and it arrived 2 days later.
After a few minutes I called back and got a girl on the phone. I told her I wanted to change to the BBK xpipe. She told me it was too late, and that my order had already shipped via UPS. This was a total of about 5-10 mins after my order was approved. She put me on hold for a minute or two, then told me tough luck, per her manager.
After a few minutes of thought, I called again to see if I could talk to a supervisor. The guy on the phone told me to buzz off (not really, but you get the idea). I told him "my next call was to my bank to deny the charge and when the exhaust comes, it was going in the garbage."
After about a minute wait, he came back on and said they intercepted my order (from UPS I guess..LOL) and I canceled and corrected my order.
On the positive side, the order was promptly shipped and it arrived 2 days later.