Bad Experience Summitracing Customer Support

84Ttop · May 9, 2014

Not a Jegs fan at all.... Their website is one of the worst. The commercial account through them is even worse (Buckeye) They are stuck in 1990 and have a paper catalog with dealer pricing. Get with the times Jegs!

jAEded · May 9, 2014

Jegs website is too hard to use. I did get my heads through them cause I think they were a little cheaper. I like Summit and Latemodel. I get stuff almost next day with Summit, which is nice.

madspeed · May 9, 2014

Jegs catalogs are a great read while on the chitter

Grabbin' Asphalt · May 9, 2014

madspeed said:
Jegs catalogs are a great read while on the chitter

Killa · May 9, 2014

Grabbin' Asphalt said:

that made it more smelly

Grabbin' Asphalt · May 9, 2014

Killa said:
that made it more smelly

bentley429isBAC · May 9, 2014

I actually like to order from jegs. Usually takes 2 days to get here, and they deliver with fedex so I can get the package on a saturday also unlike summit with UPS. Had minor issues over time with both company's and they both straightened the problems out very quickly. Even placed a order with summit one week, got a 10% off coupon code the next and they credited my account.

BKM48198 · May 9, 2014

I just bought a set of TFS valve springs from summit and found the kit was missing 1 of the locks for a valve, I called Summit and they sent me 2 pair of locks when I only needed 1, sent it out quick and I had it in 2 days. I had also ordered a set of freeze plugs which the pic showed 8 but the kit only has 6, I didn't read the item description which said it only had 6 so I ordered a second set and they sent it out without any freight charge.........I'd say Summit has really good customer service and good prices as well. When I ordered the valve spring kit I had a 15% off coupon thru ebay but Summit didn't have the kit on ebay, I emailed them and they put the kit on ebay and I saved $24.

89oem · May 9, 2014

jetmech807 said:
I just took a screwing from AM. Must be something in the air.

i ordered a wing, when i opened the brake light was cracked, it was their last one when i called sent RMA they got it, i know because i tracked it. next day it was available on their site, hmmmm... 3 weeks and no credit to my card yet... no more American Muscle for me.....have to sic visa on them now.....

jetmech807 · May 13, 2014

I received my wheel/tire yesterday. After all that, at least they mounted it wrong.

Killa · May 13, 2014

jetmech807 said:
I received my wheel/tire yesterday. After all that, at least they mounted it wrong.

from AM ?

jetmech807 · May 13, 2014

89oem · May 14, 2014

i called them again yesterday "someone forgot" to credit my card back.... anyway the guy on the phone was nice, i was nice, no hassle... need to check my balance to see if its there but assume it is... guess its one of those gotta stay on top of or well.....

jetmech807 · May 15, 2014

Just got off the phone with AM. Crediting me for the shipping. I'm good with that. He did tell me that when ordering wheels and tires the garuntee on the 2 or 3 day shipping isn't garunteed. Told him maybe they ought to put that on the website somewhere easy to read. Probably there, buried under 1000 other things a laywer came up with.

Noobz347 · May 15, 2014

BKM48198 said:
I just bought a set of TFS valve springs from summit and found the kit was missing 1 of the locks for a valve, I called Summit and they sent me 2 pair of locks when I only needed 1, sent it out quick and I had it in 2 days. I had also ordered a set of freeze plugs which the pic showed 8 but the kit only has 6, I didn't read the item description which said it only had 6 so I ordered a second set and they sent it out without any freight charge.........I'd say Summit has really good customer service and good prices as well. When I ordered the valve spring kit I had a 15% off coupon thru ebay but Summit didn't have the kit on ebay, I emailed them and they put the kit on ebay and I saved $24.

Yes... they deal in volume. I've been very happy to see that they understand what that means. They DO NOT seem to quibble over a couple of bucks here and there if it means getting you back into their catalog.

tamadrummer88 · May 15, 2014

Noobz347 said:
Yes... they deal in volume. I've been very happy to see that they understand what that means. They DO NOT seem to quibble over a couple of bucks here and there if it means getting you back into their catalog.

Summit seems to take a hit just for the sake of customer service..I wonder what the profit margin is in the auto parts industry?

Noobz347 · May 15, 2014

tamadrummer88 said:
Summit seems to take a hit just for the sake of customer service..I wonder what the profit margin is in the auto parts industry?

Terrible if you're trying to make your fortune on every piece. @MRabun could probably tell you how often they get in trouble by manufacturers for selling too low.

tannerc91gt · May 15, 2014

For the record, I ordered from summit again. I relapsed.

A5literMan · May 16, 2014

Grabbin' Asphalt said:

Must have had the "hot" mustard?

madspeed · May 16, 2014

Did domeone say mustard?

Bad Experience Summitracing Customer Support

84Ttop

They make new pistons every day, so why worry?

jAEded

Active Member

madspeed

Colonel Mustard

Grabbin' Asphalt

Killa

Active Member

Grabbin' Asphalt

bentley429isBAC

BKM48198

89oem

Mustang Master

jetmech807

Killa

Active Member

jetmech807

89oem

Mustang Master

jetmech807

Noobz347

Stangnet Facilities Maint Tech... Er... Janitor

tamadrummer88

Active Member

Noobz347

Stangnet Facilities Maint Tech... Er... Janitor

tannerc91gt

This last 25% is foreign territory at this point

A5literMan

At least it is lumpy...

madspeed

Colonel Mustard

Similar threads

Bad Experience Summitracing Customer Support

They make new pistons every day, so why worry?

Active Member

Colonel Mustard

Active Member

Mustang Master

Active Member

Mustang Master

Stangnet Facilities Maint Tech... Er... Janitor

Active Member

Stangnet Facilities Maint Tech... Er... Janitor

This last 25% is foreign territory at this point

At least it is lumpy...

Colonel Mustard

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