Baskin, you out there?

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 15, 2007

#1

• Jun 15, 2007

• #1

Sent a couple of emails about my order status, I haven't heard back. Hope everything's ok.

 

Juiced88Coupe

Founding Member

Aug 1, 2001

367

0

0

Austin, Texas

Jun 15, 2007

#2

• Jun 15, 2007

• #2

how long have u waited?

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 15, 2007

#3

• Jun 15, 2007

• #3

Just over 3 weeks.

 

Juiced88Coupe

Founding Member

Aug 1, 2001

367

0

0

Austin, Texas

Jun 15, 2007

#4

• Jun 15, 2007

• #4

Black Sun 5.0 said:

Just over 3 weeks.

Click to expand...

I would say that you should be getting in here in a week or so. When I ordered mine it took 3-4 weeks. I'm sure he will get back with you as soon as he can...

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 18, 2007

#5

• Jun 18, 2007

• #5

Still waiting and no word. Great customer support over there. At least I'm delayed a week before I need my motor running.

 

DMAN302

My mom says thanks for the pearl necklace.

Nov 8, 2003

2,120

2

59

windsor, Canada

Jun 18, 2007

#6

• Jun 18, 2007

• #6

worth the wait, though it can take a while and he may not reply to email it will arrive and you will love it.

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 18, 2007

#7

• Jun 18, 2007

• #7

I know the product, I've used them before. I'm rebuilding a '90 and damaged the radiator sensor end so I decided to just order a whole new fresh setup. I know it's a good product, but there should at least be a sense of courtesy toward your faithful customers. In my case, this is the third unit I'll be ordering since I began using DCC's, and never really considered other options.

 

Juiced88Coupe

Founding Member

Aug 1, 2001

367

0

0

Austin, Texas

Jun 18, 2007

#8

• Jun 18, 2007

• #8

Black Sun 5.0 said:

I know the product, I've used them before. I'm rebuilding a '90 and damaged the radiator sensor end so I decided to just order a whole new fresh setup. I know it's a good product, but there should at least be a sense of courtesy toward your faithful customers. In my case, this is the third unit I'll be ordering since I began using DCC's, and never really considered other options.

Click to expand...

Well good luck. When it shows up, u'll forget about the bad customer service imo....

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 26, 2007

#9

• Jun 26, 2007

• #9

Eh, uh, still no word or product from the guy. This is turning into a problem. Bad customer service is one thing, but this is flat out disrespecting a paying customer. A simple status update would be nice, that's all that was requested.

 

Juiced88Coupe

Founding Member

Aug 1, 2001

367

0

0

Austin, Texas

Jun 26, 2007

#10

• Jun 26, 2007

• #10

Black Sun 5.0 said:

Eh, uh, still no word or product from the guy. This is turning into a problem. Bad customer service is one thing, but this is flat out disrespecting a paying customer. A simple status update would be nice, that's all that was requested.

Click to expand...

Sucks to hear that, hopefully you will be getting it soon....

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 27, 2007

#11

• Jun 27, 2007

• #11

Welp, I just sent my final email to Baskin. It's been five weeks, and three emails, nothing. I guess this guy thinks he's the Axl Rose of the automotive world.

 

1991vert

10 Year Member

Feb 27, 2004

1,103

7

69

Ludlow, MA

Jun 27, 2007

#12

• Jun 27, 2007

• #12

if you still don't hear it, your next call should be to the BBB

 

Black Sun 5.0

Founding Member

Mar 23, 2002

1,337

0

36

L.I., N.Y.

Jun 27, 2007

#13

• Jun 27, 2007

• #13

Nah, problem finally resolved. I sent a pointed email, my unit is officially on its way. Perhaps Baskin should indicate on his site that shipping times vary and can be drawn out. I dunno, either way, it's shipped.

 

Juiced88Coupe

Founding Member

Aug 1, 2001

367

0

0

Austin, Texas

Jun 27, 2007

#14

• Jun 27, 2007

• #14

Black Sun 5.0 said:

Nah, problem finally resolved. I sent a pointed email, my unit is officially on its way. Perhaps Baskin should indicate on his site that shipping times vary and can be drawn out. I dunno, either way, it's shipped.

Click to expand...

feel any better now?

 

1991vert

10 Year Member

Feb 27, 2004

1,103

7

69

Ludlow, MA

Jun 27, 2007

#15

• Jun 27, 2007

• #15

i would. money out of his pocket and no product weeks later? it's a relieving feeling