I work in a shop a dealer to be exact. Theres customers that sometimes no matter what you do, they will never be happy. They are forever getting screwed. In the end its how much they can get free on their hunk of junk. Its always some jerk with a heap. They only report when they're mad. For this one Focus customer thats angry with Crazy Horse Racing, theres prolly 200 very happy mustang owners. Chris's only mistake was ever taking on the job. If you have something like a Focus and no shop will take the job on, either give up on modifying the car or learn to do it yourself. This whole story jus pisses me off. Now I dont doubt that Crazy Horse has made mistakes. I got news for ya guys, every shop makes mistakes sometimes. As long as theres human beings involved things can and will go wrong at times. This Focus guy basically went to Chris in desperation and did the exact opposite of what he was told. If he had the balls to block my shop, that damn car would be towed away to the junkyard on a hook. When the guy showed up again hed be lucky if he didnt leave with 2 black eyes and a busted jaw. My 2 cents.