Blue Oval Industries Beware!!

SXE MX6 · Nov 18, 2008

I don't often come here much anymore, as I'm usually on a regional forum here in Canada , but........

Incase you didn't know, beware of John!

Anyone looking to deal with the guy (John) best of luck to you.
We ordered (2) complete rubber kits for 2 84 mustang convertables we are doing. Anyways, we were sent the box with 1 complete kit, and one, missing 2 rubbers, and 1 extra rubber.
We notified him, and he said you didn't look at the packing slip, the rubbers backordered.

Fine, it happens, wish you would have told us first but whatever!

A month goes by, and I e-mail him, asking whats the progress on the backordered rubbers? The customer is starting to bother us.
He sends an e-mail, saying send both the rubbers back that we sent extra.
I e-mailed him again, letting him know that we will send back the ONE rubber that they sent extra, and I still want an update.
A week later, still nothing!

I'm gonna wait one more week, this way I know he'll have recived the rubber we sent back to him, and he'll get a nice phone call!

Just giving anyone a heads up.
He seemed like a decent guy on the phone when I talked to him, and informative when I e-mailed him before, but after that sale, he sure changes!

1990Coupe · Nov 18, 2008

I just ordered my headlights from them online. Never had an issue with them Before

SVT32VDOHC · Nov 18, 2008

I didn't have issues either besides the fact they wouldn't ship to my work. They only ship to billing addresses. So....I had a 300+ dollar order sitting in a box on my front porch for 6-7 hours while I was at work....NIICE!!

stykthyn · Nov 18, 2008

he is known for bad customer service, but I have ordered several parts from him with decent luck so far. as long as you dont mind the bull****, he is a great source of the budget builder.

Coast2CoaStang · Nov 18, 2008

Just out of curiosity, were the kits shipped from blue oval, or were they drop shipped from the vendor that actually manufactures them?

HankyGT · Nov 18, 2008

I had a terrible time with their customer service.

They sent me the completely wrong item, then for returns just 'send it back'. No Return # no nothing. I notified them that I wanted a different item, and that if I enclosed a check for the difference it'd be fine. 2 weeks later...nothing. I call, get a bunch of confusion, have to talk to a few different people.....another week. Nothing. I call and bitch, and 'magically' my parts are being sent out the next day.

I mean I eventually got everything, but it was a huge headache. Had to drive near 2 hrs to get the original parts I needed to not cancel the appointment.

I will definately hesitate on my redealings.

skunk21 · Nov 18, 2008

LOL another blue oval post. I have read so many of these, it's sad really. They have decent prices on somethings but the customer service is the pits. I was shocked when the guy actually yeld at me about a missing part from my order, it took forever to fix and alot of rude phone calls. To me there are better mustang part sources out there. Blue Oval Industries .

Beasty306GT · Nov 18, 2008

Summit is the ONLY place to order from IMO

5.0Droptop · Nov 19, 2008

I have bought several items from blue oval via ebay and never had a problem.

Stroked N Blown · Nov 19, 2008

5.0Droptop said:
I have bought several items from blue oval via ebay and never had a problem.

I have not seen them on ebay in quite some time.......Why?

5.0Droptop · Nov 19, 2008

Stroked N Blown said:
I have not seen them on ebay in quite some time.......Why?

http://stores.ebay.com/Blue-Oval-Industries_W0QQssPageNameZstrkQ3amefsQ3amesstQQtZkm

red89stanggt · Nov 20, 2008

I bought a bunch of parts a few months back and had great service. The lady I spoke to to confirm my order was very friendly and curteous. I only had one problem, that being one of the red bulbs that came with my smoked 3rd brake light was bad, but I never botherd to call them about it. I would reccomend them!

Mr. Rustypwnz · Nov 20, 2008

SXE MX6 said:
I'm gonna wait one more week, this way I know he'll have recived the rubber we sent back to him, and he'll get a nice phone call!

FAIL!!!

GCH · Feb 22, 2009

BLUE OVAL BEWARE

I bought $560 worth of items from him 3 months ago. No hitch.

3 days ago I ordered 4 Baer rotors. The shipping came up as $69.

A day later I found a new Ebay auction by Blue Oval for the same items at the same price but shipping was set at $39.

I sent an E-mail asking for adjustment...no reply.

Today (Sunday) I sent another asking them to adjust the shipping cost or cancel my order. I got back an email stating "Your order is canceled. Please never order from us again. Good luck ordering from"...(another seller at the same price and also with $39 shipping.) I think he was trying to get thru the weekend and ship Monday so he could say 'Sorry, I already shipped it out.'

Prices are good but not at the risk of having something go wrong and have to deal with "customer service".

GREG

Cobra912 · Feb 22, 2009

what a joke! based on what I have heard I will never do business with a "company" that send a customer a message like the one you got. Wow!

1987stangman · Feb 22, 2009

Cobra912 said:
what a joke! based on what I have heard I will never do business with a "company" that send a customer a message like the one you got. Wow!

Yep, I bought from them couple years ago and it took them 2 weeks to ship VIA USPS for one lousy Ford emblem for my hatch. I e-mailed them and asked where my stuff was figuring it would have taken a week to ship at least and I never got a response. I would not order from them again, period.

bubba-dough · Feb 22, 2009

greensvt21 said:
LOL another blue oval post. I have read so many of these, it's sad really. They have decent prices on somethings but the customer service is the pits. I was shocked when the guy actually yeld at me about a missing part from my order, it took forever to fix and alot of rude phone calls. To me there are better mustang part sources out there. Blue Oval Industries .

+1. I remember when John was on this forum bashing customers before. I am going to try to find that thread.

Honestly the customer service is horrible! I had dealt with them twice and they were fine, then I ordered a set of headlights for a friend and they had a corner chipped out. I was all but cussed out over the phone. Emails went unanswered. I never ordered again. 5.0resto is always the better option.

QUICK91LX · Feb 22, 2009

SickSix said:
Summit is the ONLY place to order from IMO

You're missing out, and paying too much, and being denied TONS of products if you ONLY shop Summit.

Latemodel Restoration Supply (50Resto) FTMFW!

Beasty306GT · Feb 22, 2009

QUICK91LX said:
You're missing out, and paying too much, and being denied TONS of products if you ONLY shop Summit.

Latemodel Restoration Supply (50Resto) FTMFW!

Summit, LMResto, and Mustangs Unlimited is where i order from...I like summit the best but i havent had a problem with any of them

cenok is family · Feb 22, 2009

summit and lmr are the only ones I typically order from

Blue Oval Industries Beware!!

SXE MX6

New Member

1990Coupe

SVT32VDOHC

waiting for the next hack atta

stykthyn

I want to measure mine. It doesn't look that tall.

Coast2CoaStang

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HankyGT

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skunk21

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Beasty306GT

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5.0Droptop

...all those nights we shared, and you're a dude??

Stroked N Blown

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5.0Droptop

...all those nights we shared, and you're a dude??

red89stanggt

Mr. Rustypwnz

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GCH

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Cobra912

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1987stangman

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bubba-dough

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cenok is family

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