CJ Pony Parts and TMI - Worst Experience Ever!

Update:

Ok so Monday at around noon Colorado time I call CJ again, since I never heard from the sales rep about what is happening. Awhile later, I get a call back from a girl, maybe Katie. She says oh yeah I remember you, I spoke to you last week. Great. Ive had to call that much... So she says the original rep is gone but she will try to find something out for me the next day, good or bad, she promises some kind of answer. She remembers telling me that I was suppose to get an answer last week. Remember, I still have not heard from the rep that was checking into it. I told her it pretty much feels like nobody cares, well except for me, I sure as $hit care.

The next morning I get a tracking number from Fedex for the panels. Two weeks after they received them with a 48 hr RMA repair. Thats around 330ish hours, not 48.

Then I get a call from Katie at CJ with the tracking info. She was so happy for me I didnt have the heart to tell her I got the email an hour ago, she was super nice and very apologetic. Still, nothing from that rep I previously spoke of.

Now, we are at a total of 19 weeks from order date. They are suppose to arrive tomorrow so we will see if they are correct.

Over the last year and a half, I have spent close to $20k on this car which included a Fordstrokers.com Dart 347 Longblock and the rest, small things that need replacing after 26 years. I have been using LMR this entire time but thought Id give CJ a shot. Im disappointed to say the least.

Sometimes Id rather pay more and get great customer service. If I had pull at CJ, Id say this isnt what we are about, here is your money back and keep the panels, its the least we can do. Oh one more thing, we are sorry. I understand that most of this is a TMI issue but get on their a$$ then, fight for the customer. Its about doing the right thing and how people are treated and what kind of service do we provide. What are the things we do when nobody is looking? That how we should judge ourselves.