Hi gang, here is my problem, difficult background to explain so bare with me please.
For Xmas I ordered a new Kenwood stereo and CD changer from John's Mustang (let me just say these folks are all right in my book as far as service goes). The day after I placed the order they called to let me know the 12 disc CD changer I ordered to go with the unit was no longer available, but they could swap me either a Kenwood 10 disc or a JVC 12. I only ordered the 12 originally because it claimed compatability with my stereo, so I told them so long as either would work, that I guess I'd stick with Kenwood. Well, I got the unit a week later and it was not compatable, it was not a remote work thru the the FM type that I needed. They were very appologetic and courteous and immediately offered to pick up the unit via reverse UPS, and that they could send me a Sony unit that was guaranteed to work, it was a little more, but they would do an even exchange. OK, now how can you argue with that right? I got it last night, and I even still have the original unit they have not picked up yet. The unit is excellent, it has a wire and wireless remote system and looks like it will be easy to install.
Now for the dilema part. While it is true that I have found pricing for this unit online that supports what they told me "it was a little more, but they would do an even exchange" (Sony MSRP $229.95 vs. Kenwood $189.95) I have also found no less than 4 or 5 places that are selling the unit for as low as $129.95!!!!!!!! And every price in between for that matter. That's $60 bucks less. They clearly call out on their website as their very first bulletin for reasons to buy here: Competitive: Price matching on same brand and quality items. so I guess my dilema is really a moral one. After the great way they treated me, do I deserve the right still to ask for a rebate now? what would you do?
EDIT UPDATE: BTW, after closer searching, I did notice that the websites selling for $129.99 were actually units refurbished by Sony, so that isn't a fair comparison. The actual best new price was $155.99, so now we are only talking about a $34 difference. I guess I am entitled to at least ask them, I just don't want to seem like one of those impossible to please customers.
For Xmas I ordered a new Kenwood stereo and CD changer from John's Mustang (let me just say these folks are all right in my book as far as service goes). The day after I placed the order they called to let me know the 12 disc CD changer I ordered to go with the unit was no longer available, but they could swap me either a Kenwood 10 disc or a JVC 12. I only ordered the 12 originally because it claimed compatability with my stereo, so I told them so long as either would work, that I guess I'd stick with Kenwood. Well, I got the unit a week later and it was not compatable, it was not a remote work thru the the FM type that I needed. They were very appologetic and courteous and immediately offered to pick up the unit via reverse UPS, and that they could send me a Sony unit that was guaranteed to work, it was a little more, but they would do an even exchange. OK, now how can you argue with that right? I got it last night, and I even still have the original unit they have not picked up yet. The unit is excellent, it has a wire and wireless remote system and looks like it will be easy to install.
Now for the dilema part. While it is true that I have found pricing for this unit online that supports what they told me "it was a little more, but they would do an even exchange" (Sony MSRP $229.95 vs. Kenwood $189.95) I have also found no less than 4 or 5 places that are selling the unit for as low as $129.95!!!!!!!! And every price in between for that matter. That's $60 bucks less. They clearly call out on their website as their very first bulletin for reasons to buy here: Competitive: Price matching on same brand and quality items. so I guess my dilema is really a moral one. After the great way they treated me, do I deserve the right still to ask for a rebate now? what would you do?
EDIT UPDATE: BTW, after closer searching, I did notice that the websites selling for $129.99 were actually units refurbished by Sony, so that isn't a fair comparison. The actual best new price was $155.99, so now we are only talking about a $34 difference. I guess I am entitled to at least ask them, I just don't want to seem like one of those impossible to please customers.
BTW i'm glad you found a company that has great customer service!
then scoot back home. After all, no state in the union extradites for assault and battery...
Although I suppose I would have a boundary of transgression. A small monetary dispute would however not permeate that boundary . I am a believer in the old adage of what comes around goes around. 
.. A funny story to correlate that thought to reality if anyone cares to hear,, When I was but a wee Hopkinator , maybe 13 , I had a bit of a temper. Far from spoiled, just quick to anger. Meds have since helped. 
.JUST KIDDING.... One day , I was in an exceptionally nasty mood, cruised down to the belt road, picked up a brick , and nailed this car as it went by. It was a nice car as best I could remember. The car did not wreck, but obviously could have . I later regretted this, as this person had done nothing to me, and I vowed never to hurt anyone again without substantial provacation . Lets move ahead one decade. I was 23 , driving a quite nice 1987 Buick Grand National which I had a lot invested in. As I rounded a corner ,which was walled , the perimeter of an apartment complex , you guessed it, a brick enters my peripheal vision on a collision course . It impacted the front of the hood just at the headlight area. Now I dont think Id win the Ultimate Fighting Championship without breaking a sweat , but im far from defenseless... But I smiled, thought to myself how long Id had that coming, and never even stopped . Comes around goes around. 
