I ran into a small problem when I ordered my gears from them and this is what I found out.
They have 2 or 3 guys that actually do the processing and the shipping of the parts that you order through the factory parts side and a couple on the FRPP side. Most times if there is a problem with something it is simply a paperwork issue. While that may cause some inconviences remember it is a ford dealership you are dealing with and they have a ton of internet and walk in parts orders to process on a daily basis. If you have a problem just call them up and they will get it fixed usually pretty quickly.