Ok well a few days ago some lady from an apartment complex calls the store (Sherwin-Williams) and orders some paint. Now usually we deliver to them but there is a 10 gal minimum for deliveries. Especially for them, they are a 1.5 hour round trip. Well she ordered 4 gallons of parking lot striping paint and never said anything about delivering it. But for some reason I could tell she thought we would. We have told them many times that there is a 10 gal minimum. Well I mixed it and today she calls back and asks if her order was ever delivered. I told her that she never said she wanted it delivered and there was a 10 gallon minimum, or a $50 delivery charge.
This is where she got me.
"Well how much did I get?"
"You ordered 2 gallons of yellow and two gallons of blue."
"AND THATS NOT 10 GALLONS?!?!?"
"Umm... *moves phone from face* JENNY WHATS 2 PLUS 2? *pause*
No ma'am thats 4 gallons."
"....."
"Hello?"
"Let me talk to the painter and see if he will pick it up and Ill call you back."
*click*
There were customers in the store who could tell what was going on and they were rolling at this stupid bitch.
The conversation was actually more than that. I had to tell her atleast 4 times that she had 4 gallons and I had to explain to her a few times that she had 2 gallons of yellow, and two of blue. And she still did not understand.
This is where she got me.
"Well how much did I get?"
"You ordered 2 gallons of yellow and two gallons of blue."
"AND THATS NOT 10 GALLONS?!?!?"
"Umm... *moves phone from face* JENNY WHATS 2 PLUS 2? *pause*
No ma'am thats 4 gallons."
"....."
"Hello?"
"Let me talk to the painter and see if he will pick it up and Ill call you back."
*click*
There were customers in the store who could tell what was going on and they were rolling at this stupid bitch.
The conversation was actually more than that. I had to tell her atleast 4 times that she had 4 gallons and I had to explain to her a few times that she had 2 gallons of yellow, and two of blue. And she still did not understand.