Let me begin by stating that I STRONGLY urge all persons not to deal with Saleen and to take your money/business elsewhere.
Here's the story:
On Wednesday October 20th, 2004 I placed an order through Saleen's website for the differential cover and printed the order receipt. On Wednesday November 10, I e-mailed the parts department, because I had not received or been charged for the part, nor heard from Saleen.
Friday, November 12th I recieved the following e-mail from parts:
Dear Mr. Baker,
The Aluminum Differentials covers should be due in sometime early next week. We did recieve your order, we have been having some minor growing pains with our website, you will be billed as soon as the item ships out. We appreciate your business and your patience.
Robert Djanazian
Parts Sales
The following Monday (Nov 15th) I checked my credit card and it showed the part being charged for on the 12th. The same day I recieved the e-mail from parts (mind you the part was not in stock).
Wednesday December 1st, I called parts and told them that I have not yet recieved the part. They told me that neither my name nor my order exists in the computer, yet my credit card was charged on the 12 of November.
The person I spoke with over the phone asked me to leave a message for another person in charge of internet orders so he can get back with me, and I did. Roughly 2 hours later I received a call confirming my message/problem and he told me he would have to get back with me. It is now 2 days later and have yet to receive the return call.
About 2-1/2 years ago I placed an order for the SSC stripes and they charged my credit card but never sent the stripes. I called and they said the color was off and they had to send for new ones. Ended up canceling that order and now they stopped production.
I once was a huge Saleen fan and live in a household with two Saleens(88-335 & 96-172), but will no longer support Saleen in any fashion/manner.
I will be in touch with Saleen and plan to contact the Better Business Bureau or other proper authority.
Thanks for your interest,
Bryan
Here's the story:
On Wednesday October 20th, 2004 I placed an order through Saleen's website for the differential cover and printed the order receipt. On Wednesday November 10, I e-mailed the parts department, because I had not received or been charged for the part, nor heard from Saleen.
Friday, November 12th I recieved the following e-mail from parts:
Dear Mr. Baker,
The Aluminum Differentials covers should be due in sometime early next week. We did recieve your order, we have been having some minor growing pains with our website, you will be billed as soon as the item ships out. We appreciate your business and your patience.
Robert Djanazian
Parts Sales
The following Monday (Nov 15th) I checked my credit card and it showed the part being charged for on the 12th. The same day I recieved the e-mail from parts (mind you the part was not in stock).
Wednesday December 1st, I called parts and told them that I have not yet recieved the part. They told me that neither my name nor my order exists in the computer, yet my credit card was charged on the 12 of November.
The person I spoke with over the phone asked me to leave a message for another person in charge of internet orders so he can get back with me, and I did. Roughly 2 hours later I received a call confirming my message/problem and he told me he would have to get back with me. It is now 2 days later and have yet to receive the return call.
About 2-1/2 years ago I placed an order for the SSC stripes and they charged my credit card but never sent the stripes. I called and they said the color was off and they had to send for new ones. Ended up canceling that order and now they stopped production.
I once was a huge Saleen fan and live in a household with two Saleens(88-335 & 96-172), but will no longer support Saleen in any fashion/manner.
I will be in touch with Saleen and plan to contact the Better Business Bureau or other proper authority.
Thanks for your interest,
Bryan