Shop Trouble

mustangford289 said:

I'm in customer service and motor and parts sales. Rarely do I have a problem with customers that know nothing. I explain to them what I recommend and why I recommend it. Occasionally I run into customers that are just difficult to deal with. Not saying you r are but if 2 companies blew u off then you are probably came off as an ******* on the phone. It happens. Some people are *******s and do not even know it. I am sure that I have lost some sales by not giving the customer exactly what they want but sometimes it just is not worth the hassle. I find some people call and say they have no clue and when I explain things, they argue...or tell me what someone else told them...I just do not have time to waste with them.

Then I meet them in person and they are much different than they were on the phone...

Internet customer service is the most difficult...its much harder to get a clear picture of what customers are asking...

Other customers are just the type that I do not want to deal with for personal reasons so I refer them elsewhere as nicely as I can.

The worst is when I have 3 customers standing in front of me and some guy on the phone wants to discuss things for 10 or 20 minutes...I usually tell them I will call them back or recommend that they come in...

Sometimes the customer has to take himself into account. Look in the mirror.

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