I have a 2016 Mustang GT w/ Performance Package (built on October 2015). I know that Ford acknowledged an issue on 2015 Mustang GTs w/ Performance Package and issued a notice that they would replace rotors and brake pads (TSB 15-0030), but Ford has not acknowledged any issues with 2016 and newer models. Has anyone with a 2016+ GT w/ PP found any sort of resolution for their squealing brakes? It sounds like nails on a chalkboard when applying moderate pressure to the brakes, usually anywhere within the 5 mph-40 mph range . We have brought my 2016 GT w/ PP in for service on multiple occasions:
The first time they told us that 'high performance brakes are often noisy'. We argued that we did not pay more for the performance package to get squealing brakes. We have driven $200,000 high performance cars that had absolutely no squealing. So they agreed to turn the front rotors and scuff the pads (even though they initially told us that the front rotors are not supposed to be turned). After this service, the squealing slowly came back.
The second time, the service manager rode along with us and 'heard the squealing coming from the rear brakes', so they changed the rear brake pads and turned the rear rotors. The brakes still squealed.
The third time, they kept the car in the shop for several days and could not figure out what the issue was, so they did a non-directional finishing on front and rear rotors. The brakes squealed worse than ever after that 'fix'.
So it seems like they do not even know the cause of the issue or where the noise is coming from. Ironically, each time we have picked the car up, the notes from the dealership say that the tech 'did not hear any squealing once they test drove it after fixing the issue'.
After the third time in for service, the dealership told us that they are done trying to fix it and there is nothing more they can do, and that we should complain to Ford Corporate. We called the Ford Customer Service Hotline, and they told us that 'dealerships are the eyes and ears of Ford, and if there is truly a problem, then the dealership would be the one to report it and elevate the issue for the customer'. They also told us that we 'need to bring the car into another dealership for a 2nd opinion.' So we did just that. We drove to another dealership and were immediately turned away by the service manager; he told us that we need to bring it back to the original dealership. He said 'Each Ford dealership is independently owned and operated' and he was not going to 'take on their headache'. So we are getting the run-around, being told by Ford Corporate to go to another dealership to have another tech take a look and have the issue resolved there, but the new dealership says to bring it back to the original dealership, where the origInal dealership says to call the customer service. THIS IS THE MOST FRUSTRATING EXPERIENCE, AND ABSOLUTE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED FROM A WELL-ESTABLISHED CORPORATION. This is absolutely ridiculous that we can't even get the dealership to replace the pads and rotors for the front and rear brakes at the same time. We are strongly looking to seek legal action against Ford, if no one agrees to own up to this issue.