Update to my Tri-Ax saga and Steeda...

[Nobody]

As some of you may know, my Tri-Ax snapped just below the shifter pivot on the shaft. Following the advice of some people here, I contacted Steeda and sent the shifter off to them a week ago. I sent it two-day priority and called their sales manager three days later and he had not seen anything from me yet. I called two days later, still he syas he hadn't seen it. I called two more days later and I get the same story. At this point I'm thinking that I should have gotten a tracking number for the package. Well, today my wife calls me at work and says that we got a package from Steeda. Woo hoo!

They replaced the broken part at no charge just as they said they would! They stand behind their product alright! When I called them I informed them that I bought the shifter 7 years ago and they didn't even hesitate to take it back. Seven years! Now I understand that this kind of support isn't to be expected with every performance part so I give Steeda a big on this one. I was ready to go out and buy a different brand shifter from a local shop (because it was in stock) but Steeda got my back on that one.

 

[95GTvert[bv12]]

Wow that is good to replace a 7 year old part like that...i hope my tri ax holds up well and long....its so much nicer to shift then any stock shifter i have ever felt...in porches, Lambos, vetts and vipers their shifter are lose and unsure much like our stock ones

 

[VIPERn94Five-0]

Wow that is good to replace a 7 year old part like that...i hope my tri ax holds up well and long....its so much nicer to shift then any stock shifter i have ever felt...in porches, Lambos, vetts and vipers their shifter are lose and unsure much like our stock ones

Vipers have notoriously crap shifters from the factory....idk too many guys with Vipers that have the stock one....


Anthony

 

[5.0_GT_kid]

That's quite encouraging, seeing as how I plan to order a Tri-Ax in about a month.

 

[super302]

Nice, steeda is the best company i know with customer service.