Question is, if it was so noticable to the eye and there were multiple units on the shelf with the same problem why were they kept out there? Obviously it would have been noticed when it was made, did they just hope it would work and let the customer tell them there is a problem instead of testing their products on
where does it say what is being done with the in stock units? this might be the first batch of bad ones and the first they have heard of the issue...
question for the guys at UPR... do you guys date stamp your products for when issues like this come up? you can do a lot with them tracking if you have a bad shipment of parts that come in.
We did recently run out of the smog kits and a/c kits. We are fortunate enough to have pulled everything from our inventory. We would never let a customer find the problem, that is just simply ridiculous. By the time we send items back and forth under warranty we would lose our a??es. The issue is that the items in question assemble properly, and appear to be correct. However when the item spins at roughly 5-6k rpm it does not perform like it should. Unfortunately we do not test these items on engines every time we build a new batch. I think someone else pointed to the fact that the food and drug items are always tested. I can assure you that like anyone else we are always learning. We will never make this mistake again. I have put a new checkpoint for hardware in place and we will stick to it. I also might add that contrary to popular belief I enjoy forums like this. Why you say? How could anyone like being bashed or have their problems made public. IT MAKES US BETTER! At times I wish we would receive more feed back on our items good or bad, most of the customers that have issues never call or email. I think they are under the impression that we would ignore them and not make good on our claims. UPR started as some racers spent years installing parts that did not fit or just did not perform the way they were supposed to. We will NOT allow that, yes we are human and we do make mistakes--but we do our very best to correct them. I even remember when I was first hired, I warrantied another companies caster camber plates because they refused to stand behind their product--fine print LOL. I received the other companies broken plates and examined the faults and added it to our NOT to do list!
GENTLEMEN easy easy!
I will respond as best I can to all of the questions. How do I view our quality versus MM or any other. I view MM as one of the best in the industry at what they try to achieve. I also view UPR as one if the best as well. I will try to explain myself quickly and easily. Mickey Thompson makes lightweight wheels. BBS makes lightweight wheels. Both are great companies with a great product. MM's k member or business in general is geared towards handling. UPR has been mostly geared towards drag racing or traffic light to traffic light racing. The MM kit is awesome and it will stand up to all of the abuse that road racing puts out. The UPR kit is less than half the weight and is what us drag racers need/want.
I have to leave to pick up my little guy from school! I will be back on here shortly!
Once again thanks to stang net for allowing both sides to have a place to debate.
So you're saying you condone street racing?
Also are you saying that your suspension components will outperform MM components for drag racing?
Yes because we know you've never street raced!!! Come on dude really?
Funny guy!
Where did I say I condone street racing, because my customers are stop light warriors?? I DO NOT CONDONE STREET RACING!
As far as the outperform comment--kind of an awkward comment. Our kit would easily outperform the MM kit in a drag race--that is simple. We are a lot lighter. The k member does not perform much in a drag race--it must simply be made of a strong material like chrome moly, and tig welded like we do. Of course we are also assuming the geometry is correct as well. The k member does not play a big role in performance numbers at the drag strip other than the weight factor.
I'm smiley ignorant, it was a joke, people who know me would understand
After two times my question is still ignored.
Same as mineAfter two times my question is still ignored.
+1It's probably not going to get answered.
There are only two ways for it to go, neither very good.
A. They lie, but we already know the truth.
B. They admit it, which would open the door for a lawsuit.
Me personally from a customer service standpoint, i would have pm'ed the original poster, fixed his issue. 281 would have probably posted an update, likely ending this thread days ago.
Now their on the line to answer your question, but realistically can't.
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