Anthony, I see your point as well. If your happy with their actions that's your call. I'm glad it's headed down the right path to working out.
My point is there's plenty of these "small issues" slipping out the door on these 4k to 6K purchases.
Whipple isn't the only one, KB, procharger, paxton and
vortech all have their hiccups.
My procharger was mis-shipped with injectors when I purchased an intercooled tuner kit. Funny thing is, they sent me injectors which I didn't order but left out the intercooler, but included the intercooler tubing and couplers. I was on the phone instantly after unpacking. Intercooler was shipped overnight, I was refunded 580.00 bucks for the inconvenience and they said to keep the injectors.
I'm not saying to be a jag when calling these guys, I'm saying make it clear exactly how this has affected you. Done right more than the norm will be done to not only correct the issue, but make you speak highly of them in all future discussions.
Glenn (Heavy GT) was very recently inconvenienced when we did his KB non intercooled install, and the tune was hosed up. KB is supplying him with an intercooler at cost and they did a few other nice things to make things right with him.
Anyway, keep us in the loop with how things progress.. Got any pictures of the problem, I'd like to see em if possible..