My car caught on fire in January and there was some damage to my quarterhorse. So I took the computer and quarterhorse out and let them dry out. The qh board looked ok but the plug that connects to the computer was deformed a bit. So I got an rms for return to fix the plug, sent it back to moates. I was expecting a small charge to replace the plug if it was fixable. Just got it back yesterday.. Brand new board with no charge, not even return shipping. This is awesome customer service. I am sooo glad I bought this product instead of any of the others. But I just wanted to make sure this deed didn't go unnoticed. Has anyone else had an experience with moates like this?