BBK H-Pipe fitment problems

I think bbk suck.I had some problems with their products.My shorties equal lenght wouldn't fit my off road h pipe.the driver side headers would hit my steering shaft had to put a spacer on my engine mount to work.

Loco5.0 said:

Wow @ BBK's reply to my email. I will NEVER buy anything BBK again.

I discussed your issue with the President of BBK and here is a breakdown of his response-
We must follow the Warranty Guidelines and we cannot refund the purchase price of the item. However, if the customer cannot wait for the repair or replacement process, we can ship out a replacement item immediately to the customer C.O.D. for the amount of the Wholesale Distributor price (W.D. on 1521 is $360) and schedule a call-tag for the warranty item.


So they want another $360 from me? I will go buy a Bassani pipe with that $360 before I give it to them.

Click to expand...

Actually guys, this is my FULL reply. Copied and pasted from my sent mail items.

What he has posted here only includes what suits him.-

Mr -
> I do apologize for your dissatisfaction with this
> pipe. As a long time
> enthusiast, I have been on the receiving end of more
> than a few items with
> warranty issues and I know it is frustrating.
>
> From your description, it sounds like the pipe may
> not have cooled properly
> after the welding process, or it may have been
> damaged in shipping. At this
> point it is impossible to tell.
>
> All of our welded products are built and welded in
> jigs and fixtures. I can
> guarantee that this issue that you are having is not
> a design flaw, but an
> isolated incident. We manufacture an incredible
> amount of X and H pipes
> every year. Even at a very tight 99% satisfaction
> rate the remaining 1%
> would still be a fairly large # of pipes that have
> some sort of issue.
>
> As stated in the Warranty Guidelines, we are more
> than happy to stand behind
> our product.
>
>
> I discussed your issue with the President of BBK and
> here is a breakdown of
> his response-
>
> We must follow the Warranty Guidelines and we cannot
> refund the purchase
> price of the item. However, if the customer cannot
> wait for the repair or
> replacement process, we can ship out a replacement
> item immediately to the
> customer C.O.D. for the amount of the Wholesale
> Distributor price (W.D. on
> 1521 is $360) and schedule a call-tag for the
> warranty item. The warranty
> item will be inspected for warranty validity and if
> it is indeed a
> manufacturer's defect, we will immediately refund
> the amount of the C.O.D.
> charge for the replacement item.