But Mr Rogers and BBK are not making it right in this case. I don't think requesting my purchase price back is an unreasonable request.
Bryan, I dont think that you are going to get anywhere in this post. You have offered to do what you will, and both parties are not going to agree on how to fix the issue the way "they" want to. Just let Loco do what he wants to do and move on to other issues i'm sure you need to attend to. I'm not taking sides either way, but this thread has turned into nothing more then a pissing match.... just my.02
As long as BBK has been making these things, it shouldn't require a 2nd try and I have the right to pass on such an attempt & get my $ back.I know you don't think asking for your money back is an unreasonable request.
Having the part picked up and warranty inspected for repair or replacement is far from unreasonable. It's just not on your terms.
If you buy a car and it has a warranty issue that is easily fixed, and then you decide that you now don't want the car at all, the dealer is not going to take the car back for a full refund......They are going to fix the car.
If anyone is taking advantage it's BBK taking advantage of me. You have the $ and I have a useless part.In fact it is you who is trying to take advantage of BBK by dragging our name through the mud in your posts. You have the attitude that you are just going to crap all over us and the company name to get what you want.
Very easy to resolve this. Give me my money.It's amazing to me that over the last 6 months that I've been handling tech, you are the only person who has had an unsolveable issue.
I believe pot meet kettle applies here since you've gone right along when all you need to do is send me a check.The funny thing is, you can solve the problem but you chose not to because you want to pull a power play and show off your might and wit in the threads by fighting this until ------- happens (left it blank because I don't know what you think is going to happen here).
You do? Then I expect my check to be in the mail tomorrow.I honestly love helping people out with problems and I feel good when I hang up the phone or get an email from people who are genuinely happy that they got a chance to talk with me and let me help them figure out problems.
Maybe it's you?
Maybe He will give BBK a big ol Discount and sell it for $360I'll sell it back to BBK for $369.95
You sound like a reasonable guy, but in all fairness I don't think you've read the entire thread here before posting.
I never said there was no problem with the BBK pipe. I said "if there is, we will fix it or replace it under warranty".
I've been offering to fix or replace his pipe free of charge including a call tag for the shipping since he called me the first time. http://forums.stangnet.com/showpost.php?p=7355968&postcount=22
Just like Sony did for your TV (which you seem very pleased with).
How do you think Sony would've responded if you said "hey my T.V. is busted but I don't want it fixed or replaced. I want every cent back that I paid for it?
You didn't say that Sony offered to give you a 100% refund for the TV.
I also offered to sell him a new pipe at WD (big 'ol discount)and refund that money as soon as his defective pipe arrives back @ BBK. If he chose to keep the defective pipe he could do so.
Sounds like Sony's # 2 option a bit........
So where in your opinion did I go wrong?
I have never used a BBK producted so I cannot comment on that.
Mr. Rogers can BBK even issue a credit with the company for future purchases?
Nope, you CHOOSE to do nothing. I told you, you can have the pipe back. I DO NOT WANT IT. I DO NOT WANT ANOTHER ONE EITHER. I WANT MY HARD EARNED MONEY!Good question.
There are lots of options.... But, nothing can be done until the pipe is inspected by BBK to validate the warranty.
WOW!!! Another gem from this obvious wonderful vendor BBK! Would you like to come look at it? I guarantee you it hasn't been run, but thanks for, again, showing us just what kind of despicable vendor you are.For all we know, O.P. could've used the pipe to get his inspection tags with the state and then went home and put some straight pipes on it, and is trying to return it for a full refund now that the car is registered.
This thread is here to show everyone how BBK doesn't give two craps about its customers. Why else would you try to get into a pissing match with a paying customer when all they want is their money and they will gladly give you back the part?It almost seems like this thread is being used as a diversionary tactic to make BBK want to pay him just to make him go away. Why else would someone kick up such a storm over something that could be easliy remedied?
Good thing I don't want another part then, huh?No warranty parts go out without the defective part coming in first or being paid for C.O.D.
Who in their right mind would pay you twice for a bad part?!We have no problem giving a refund on the C.O.D. amount once the returned item is inspected so long as the warranty claim is valid.
Still waiting for an email with your address for the call-tag.
I won't post it in the thread.
If you want I can give you the email for another customer service rep so you don't have to deal with me directly.
Still waiting for an email with your address for the call-tag.
I won't post it in the thread.
If you want I can give you the email for another customer service rep so you don't have to deal with me directly.
All the writing is right here in the thread.
I did not read a post by you saying that you'd send me a check for the $369.95 I paid for it.
There wasn't one.
Here are the W.G.'s
http://www.bbkperformance.com/warranty.shtml
3rd paragraph
2nd & 3rd sentences.
Pretty much all you need to know.
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