Customer services of AmericanM and Pypes? Please help

So I finally bit the bullet and ordered some LTs and matching mid pipe. I've always ordered American Muscle, never had any problems. They seemed great with the discount code which I much appreciate and the techs were always very friendly except I guess when something goes wrong?

I would just like everyones opinion on where I stand in this matter or if I'm correct in wanting a little bit more justifcation.

The PYPES LTS + X pipe kid now includes the 1 o2 extender you need. That worried me so I called pypes and AM to ensure it would be in there.

Well this last Friday the parts came in, no o2, so my install date for the next sat had to be cancelled. That's fine. Called AM immediately on Friday and got I dunno, a tech having a bad day.

He was very patronistic and I asked him if he could have it shipped to me asap. He said I can't guarantee that, blah blah, and I said why not I need it installed my mechanic only has certain available dates. I WAS guaranteed by you and pypes themselves it was IN the KIT!

ANd he just took this, again patronistic tone "Oh what do you want me to do go check EVERY box in the warehouse etc etc." "What do you want from me?"

So this morning I called PYPES and got the same type of guy, sir we can ship ground for you as a courtesy since YOURE SAYING the part isnt in there (like hes doing me a favor) but we cannot guarantee itll be there by this Saturday ( my new install date) then I complain that I was guaranteed by the manufacturer and the reseller it would be in there and this is the customer service I get? I then asked to speak to a manager. He said sir I am the manager and I am going to hang up, you're just repeating yourself do you want the part or not?

Am I wrong in feeling they should as a courtesy ship me the dang part atleast 3 day? I mean he wants ME to pay the extra shipping.

This is taken in direct quotes from the Pypes site "Give us a try…..you will not be disappointed!" I mean I ordered these based of reccomendations I just feel like I'm getting semi shafted and being rude to for a mistake I didn't make. I did my background research as a customer and am just anxious to get the 700 dollar kit I ordered put on. Jeez

Well that's crazy, you BEND over for your customers... and you cant ship a part that weighs literally ounces 3 days for a customer who was shorted the part?

I used to work as a DSL level 1 tech, so I know a thing or two about phone level customer service. If you don't think I havent heard it all, IT guys snubbing me for being more experienced or just rude people in general then so be it but.. Your guy saying I am a manager and I am going to hangup is horrible. Please...

I called pypes to verify it would be in there before ordering.. it wasnt.. no problem I just wanted the part. Yeah everything is ok guys my mechanic is cool, it's just I want to install this part not watch it lay on my floor..

And I will never order from or call pypes again, and yes americanmuscle has always been very friendly.. helped me out on rims, rim sizes and everything I was just seeing where I stand as a customer who didnt receive the part I was told would be in there.. not really complaining on them. I got everything from there.. antenna.. parts for my '01.. even when they sent me the wrong side for my slp xpipe and it didnt fit at all I didn't complained just went to a muffler shop.. because hey it's an honest mistake.

I know everyone makes mistakes but most people aren't twats about it. Like I said I did my research as a customer and didn't get my part.. no problem. So I called pypes.. just like the rep told me when I originally called and asked if the o2 was in there, he said "if it isn't, just call us up!".. so you're not doing me a favor by not verifying the part was in there. What do you think I make a living getting 1 o2 sensor at a time from you people? I don't think it's anarchy to request to get the part to me somewhat fast. jeez

And when I called back to verify the tracking and address... he got tracking first.. then when I said can I verify the address the "OH MY ... *hold music*" really set it off.. lol

DarkFireGT said:

I've had to extend my o2 sensor wires before... just used some automotive wiring I had left over from other projects and it worked just fine.. I went the extra step and shrink wrapped it. But glad you got yours resolved.

Click to expand...

Thanks for being informative and trying to help me.

My mechanic said he could do it but would just need some good wire. I just really didn't wanna go this route that's why I chose a kit with an extender in there. Not saying it's a bad way it's just my car is still under warranty (extended premium til 2012 or 75k) and I didn't wanna go choppin up wires. Although I know Ill more than likely have to get the headers swapped out as they probally void it haha

I'm really not a difficult customer. I am however, a cautious one. That's why I called all companies involved to inquire about the o2 sensor now being included etc. It worried me. I've always worked in customer service and now serve as head of IT of a multi location (this location alone doing 150 mil last fiscal) that serves customers directly. Me being the head of my department here, all complaints reach me and I do my best to rectify even if the customer is however you say "difficult".

It is as he said, at a certain point I became disturbed because I find it crazy that a company who left out the part ( I didnt do it ) would get an attitude with me just for asking them to ship a multiple ounce part out 3 day.. I just find it crazy. Especially all the **** I do to please our customers in the name of my company. If I ever threatened to hang up or asked in a patronistic tone "Do you want the part or not?" when all the customer wanted was to get the part we accidentally short changed him in time for his install date when the money differences is mere dollars... I'd probally be out of a job. Especialliy with the high end execs I deal with, in the oil business no doubt.

Even when I was the manager of office depot technology.. we would give people all kinds of deals or discounts or let them return this or that in the name of customer service.. even when they were wrong. Because in manager training, they say its better to make the customer feel happy than lose them for good basically. And you think stores that help you out you have loyalty to. Which is why this is so ridiculous for me.. I didn't short the damn part.. I did everything I could to prevent it, I didn't ask to make sure EVERY box had an o2 sensor in it when I called.. only mine. It was a mere matter of dollars to get it out to me. I just wanted a 4 ounce part to get to me in less than a week.. guaranteed so I could install it on my new reschedule install date. I save for part, buy part and naturally.. I want to install it.

All I want to do is install the 640 dollar damn kit I ordered.. that's it. Not get into a bantering war... its ridiculous.

Maksato.. or whatever you name is.. shut the hell up or why don't you come to texas and rant to me. "/rant"

Like I said I've been on the other side.. hello.. former DSL LEVEL 1 for christ sakes service tech for tech support. If you didn't think I got every rude idiot (remember I work IN A COMPLAINT OR PROBLEM DEPARTMENT) didnt call in then you are looney in the head. Piss off. It wasn't too much to ask. Ive been through manager triaining and have 5+ years of manager experience so... yeah.. I know how to do customer service.