I am so pissed at Kenne Bell!!!

TweekedGT · May 22, 2006

I love their products but their service sucks ass!! I have been waiting for parts to be able to install my blower which has been sitting in my basement since November!!! Becuase I am a PI swapped car there are a few little nuances that are causing issues. I ordered a 96-98 kit with the PI gaskets. They send me the 99-04 kit without an instruction manual for the 96-98. I was told no big deal, they are virtually the same kit. I get a hold of a 96-98 manual and there is a crap load different. You have to change a lot of wiring, you need different fuel regulators, different bracketry, etc. I finally get what i thought was going to finish off the last missing pieces and guess what they send me? 2 crappy little l shaped brackets and a fuel regulator that I already have !!! I am still missing the alternator mounting brackets, all the bolts for the said brackets and some other stuff. Their service sucks!!!!! I would like the blower on this year please!!! I'm gonna fly down there and kick somebodies ass!

tomustang · May 22, 2006

It's the SHM curse

bakos24 · May 22, 2006

That sucks man, I would be on the phone with them demanding to send you the right parts next day air. From Nov. .

Gearbanger 101 · May 22, 2006

bakos24 said:
That sucks man, I would be on the phone with them demanding to send you the right parts next day air. From Nov. .

....if you're even able to get though. This company has one of the worst service reps in the business.

SSS281 · May 22, 2006

theyre still probably better than saleen. that sucks tho.

TweekedGT · May 22, 2006

tomustang said:
It's the SHM curse

TweekedGT · May 22, 2006

bakos24 said:
That sucks man, I would be on the phone with them demanding to send you the right parts next day air. From Nov. .

You will never get through on the phone. Like Gearbanger said, their service is horrible. I wasn't in such a hurry since I was installing my motor and wanted to get it done first. That's when i started looking at the blower install info and started to get pissed. I bought it through a performance mustang shop and they've been mostly dealing with it for me. I've tried on my own but they don't really give a damn. They listen to the shop a least. I want to put it on this weekend, we'll see what happens.

urban96 · May 22, 2006

ive had better luck with emails then phoen calls with them

DropTopPony · May 22, 2006

Thats why i went with the FRPP 2V for PI swapped 96-98's instead of the KB. I just didn't need anymore hassle then i already have with this project. I know the KB has more potential but i can slap on a 75 shot to even that out.

KB is on my list of "Automotive Industry Snobs"

PonyboyIsaac · May 22, 2006

TweekedGT said:
... I'm gonna fly down there and kick somebodies ass!

while your down there give em a good swift kick in the ass from me and steal a cold air kit from them for me tell em isaac from nebraska sends love

stangGT97 · May 22, 2006

TweekedGT said:
You will never get through on the phone. Like Gearbanger said, their service is horrible. I wasn't in such a hurry since I was installing my motor and wanted to get it done first. That's when i started looking at the blower install info and started to get pissed. I bought it through a performance mustang shop and they've been mostly dealing with it for me. I've tried on my own but they don't really give a damn. They listen to the shop a least. I want to put it on this weekend, we'll see what happens.

I wouldn't do anything with the kit they sent you. Just wait man, wait until they fix their mistakes or else they win and another customer gets screwed. I'd personally be looking into a turbo kit, and let KB know that - they might change their attitude when they feel threatened with the loss of a customer (and like $6000 lol).

Dan_Soprano · May 22, 2006

get a hold of Ken Christley. He's their tuner and one of the most senior guys there. his email is kenchristley@kennebell.net . You can try calling if you ever get through, ask to talk to him. He'll make sure you get what you need.

DropTopPony · May 22, 2006

stangGT97 said:
I wouldn't do anything with the kit they sent you. Just wait man, wait until they fix their mistakes or else they win and another customer gets screwed. I'd personally be looking into a turbo kit, and let KB know that - they might change their attitude when they feel threatened with the loss of a customer (and like $6000 lol).

The problem is that KB does not make a kit for PI swapped NPI cars...I called @ 2years ago and they told me no and they wouldn't package up a mixed kit either. Tweeked got lucky and caught someone on a good day but now he is going through hell to get the correct parts.....KB has him by the balls because they can just say he ordered the wrong stuff so i doubt they will give him a refund.

WOT · May 22, 2006

See, told you to get the Novi.

Pennywise2 · May 22, 2006

tomustang said:
It's the SHM curse

Ditto, don't feel bad those bendovers at SHM over-charged my
cousin a 100 bucks on their cams and they said their is nothing
we can do about it.

TweekedGT · May 22, 2006

The kit can't be that different. It's got to fit somehow. The big difference between the 96-98 and 99+ cars is the return style fuel system. How hard can this be????

TweekedGT · May 22, 2006

WOT said:
See, told you to get the Novi.

Where's the middle finger smiley when you need it?

TweekedGT · May 22, 2006

Dan_Soprano said:
get a hold of Ken Christley. He's their tuner and one of the most senior guys there. his email is kenchristley@kennebell.net . You can try calling if you ever get through, ask to talk to him. He'll make sure you get what you need.

Thanks for the tip. I'll give that a try.

stangGT97 · May 22, 2006

DropTopPony said:
The problem is that KB does not make a kit for PI swapped NPI cars...I called @ 2years ago and they told me no and they wouldn't package up a mixed kit either. Tweeked got lucky and caught someone on a good day but now he is going through hell to get the correct parts.....KB has him by the balls because they can just say he ordered the wrong stuff so i doubt they will give him a refund.

ah, you make a good point. Since I am not in the market for a blower, I didn't know that KB doesn't make a kit for PI swapped cars. Looks like he's between a rock and a hard place, which sucks because a lot of money was paid just to end up there. Tweeked, I hope things work out for you! Oh and if I thought your car took off like a bat out of hell before, I can only imagine what it will be like when all is said and done wheelie time!!

tomustang · May 23, 2006

TweekedGT said:
The kit can't be that different. It's got to fit somehow. The big difference between the 96-98 and 99+ cars is the return style fuel system. How hard can this be????

don't forget about the upper mounting bracket for the alternator

I am so pissed at Kenne Bell!!!

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