Heres a funny story, needed to get some hood bumpers a couple weeks ago. Me and the GF drive to MU as it's like 20 minutes from her place. I walk in, grab the magazine and find what I need in about 1 minute. Theres a buzzer on the door, and the 3 guys in back could see me, and I could see them. One walks out and says someone will help me shortly. A few minutes goes by and the guys in back (through a few panes of glass) are still there joking around. It took me to get their attention before anyone came out to help. It's annoying when someone has an EASY job, and slacks off with it.
Not to mention the wrong stuff I've gotten from them, the wrong advice on their products etc... I got there because its local and returns are easy.