Mustangtuning.com Sucks!!!

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Gr0m1t

New Member

Apr 27, 2004

12

0

0

MN

Jun 2, 2004

#1

• Jun 2, 2004

• #1

Mustangtuning.com

I ordered a Mach1 chin Spoiler on 5/12/04 and I still have not recieved it! I got the confirmation email and it says it's shipped but when I try to track it through their site it gives no information on it. I have sent 2 emails and recived no reply on either! WTF are they doing?! This has to be the worst customer service I've ever had! My credit card has been billed but I still have nothing for it!!!! Has anyone else had problems with them? I just wanted to vent and hopefully they would read this and ship my Fu*king chin spoiler!!!

 

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crimm99

New Member

Feb 28, 2004

41

0

0

Clinton, IA

Jun 2, 2004

#2

• Jun 2, 2004

• #2

Did you get the actual UPS tracking numbers from them? I ordered gears from them yesterday and they sent me the UPS tracking numbers today and it should be here friday. Send this guy an email Pete@MustangTuning.com, hes been very helpful to me.

 

6

68 & 00 GT

New Member

May 14, 2003

2,407

1

0

HOUSTON TEXAS

Jun 2, 2004

#3

• Jun 2, 2004

• #3

don't worry. Actually a ton of people have had the exact opposite expierence w/ them. Not me though. Relax hell I ordered a chin spoiler to my office over a year ago, and it was thrown in the trash by our office manager. I still don't have one, but lost the $$.

 

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millatime

New Member

Oct 23, 2003

370

0

0

Palm Harbor, FL

Jun 2, 2004

#4

• Jun 2, 2004

• #4

I have had nothing but great dealings with them...give them some time to respond as they are pretty busy. You will get your chin spoiler don't worry.

 

Beau

Founding Member

Jan 29, 2000

3,050

0

0

San Diego

Jun 2, 2004

#5

• Jun 2, 2004

• #5

You are the first person I've heard of having problems with them

 

00VERT GT

New Member

Jun 30, 2003

376

0

0

SW Florida

Jun 2, 2004

#6

• Jun 2, 2004

• #6

68 & 00 GT said:

don't worry. Actually a ton of people have had the exact opposite expierence w/ them. Not me though. Relax hell I ordered a chin spoiler to my office over a year ago, and it was thrown in the trash by our office manager. I still don't have one, but lost the $$.

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your manager usually throws unopened packages into the trash? wtf mate...he should have at least paid you back for it.

 

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CottonBurnerz

Banned

May 10, 2003

1,554

0

0

Drink and Drive = Teh Lose

Jun 2, 2004

#7

• Jun 2, 2004

• #7

my friend ordered one as well.. he said it was on back ordered..

 

6

68 & 00 GT

New Member

May 14, 2003

2,407

1

0

HOUSTON TEXAS

Jun 2, 2004

#8

• Jun 2, 2004

• #8

00VERT GT said:

your manager usually throws unopened packages into the trash? wtf mate...he should have at least paid you back for it.

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they accept no liability b/c "technically" we are not supposed to have anything delivered to us at work. Now ya tell me. Everyone else does it all the time. Never again for me. It was opened by I don't know whom, and it was so light some moron looked inside it, and thought it was empty. Never really got the full story I'm sure.

 

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rob1

New Member

Mar 18, 2004

94

0

0

Indiana

Jun 2, 2004

#9

• Jun 2, 2004

• #9

I have had nothing but good dealings from them. Give them a chance and call them.

 

DarkHorse02GT

Member

Feb 12, 2004

156

0

16

Tuscaloosa/Mobile, AL

Jun 2, 2004

#10

• Jun 2, 2004

• #10

The Chin spoilers are out-of-stock pretty much everywhere, thats probably the problem. You might wanna try calling them instead of e-mail, tends to get answers quicker for me. - mark

 

stangtrooper97

Founding Member

Aug 30, 2002

322

1

0

King of Prussia

Jun 2, 2004

#11

• Jun 2, 2004

• #11

Guys, we did have our problems getting the chin spoilers but they finally arrived and everybody who ordered one has gotten it shipped. If someone would like to call, I can have a tracking number waiting for them.

 

bowens99GT

Founding Member

Aug 27, 2002

655

0

0

On some dirt road in Arkansas

Jun 2, 2004

#12

• Jun 2, 2004

• #12

No need to worry, Pete over there will get it to you. Hes really an awesome guy to deal with and Ive never had a problem with him not answering my emails at all. From what I know the people he gets the chins from arent fun to deal with and they tell keep telling Pete that they are coming in.

 

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scion4LIFE

New Member

Jun 2, 2004

49

0

0

Jun 2, 2004

#13

• Jun 2, 2004

• #13

Why do'z people post HERE and not CALL CUSTOMER SERVICE??!?!!? FOOLSz

 

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Gr0m1t

New Member

Apr 27, 2004

12

0

0

MN

Jun 2, 2004

#14

• Jun 2, 2004

• #14

I have my tracking number but when I track it I get nothing. No departure, no arrival, no nothing. i will try to email pete with my tracking number and see if he can help me. I always heard they rocked and that's why I used them. Since I wasn't getting any responses from them I thought a post on here would get me somewhere. Hopefully it was just some glitch in their system but I knew a post on here would get me some help. Thanks for all the replies and I did not mean to bash them so much, it is just very frustrating.

 

Beau

Founding Member

Jan 29, 2000

3,050

0

0

San Diego

Jun 2, 2004

#15

• Jun 2, 2004

• #15

scion4LIFE said:

Why do'z people post HERE and not CALL CUSTOMER SERVICE??!?!!? FOOLSz

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why do people drive scions and not real cars?
why do people troll on forums?
why do people post here under pseudonyms when it's really overplayed?

FOOLSz

 

stallion98gt

New Member

May 12, 2003

1,802

0

0

Los Angeles, CA

Jun 2, 2004

#16

• Jun 2, 2004

• #16

ordered my stuff on sunday (mach 1 grill delete and bumpsteer kit). Was shipped on tuesday . So far great customer service from MustangTuning.com

 

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JOHNS01GT

New Member

Feb 26, 2004

209

0

0

Vermont

Jun 2, 2004

#17

• Jun 2, 2004

• #17

DarkHorse02GT said:

The Chin spoilers are out-of-stock pretty much everywhere, thats probably the problem. You might wanna try calling them instead of e-mail, tends to get answers quicker for me. - mark

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Yep, out of stock. Those and the bullit deep dish wheels. My experience with them has been very positive.

 

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Gr0m1t

New Member

Apr 27, 2004

12

0

0

MN

Jun 2, 2004

#18

• Jun 2, 2004

• #18

scion4LIFE said:

Why do'z people post HERE and not CALL CUSTOMER SERVICE??!?!!? FOOLSz

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When someone runs a web based business, email should be considered a primary form of communication. It should be responded to just as quickly as a phone call. :damnit:

 

6

68 & 00 GT

New Member

May 14, 2003

2,407

1

0

HOUSTON TEXAS

Jun 2, 2004

#19

• Jun 2, 2004

• #19

that's not as bad as telling thousands of people they "suck" over your one e-mail IMO. Patience my friend. You have / had no reason to believe they screwed you over.

 

decoy562

New Member

Oct 9, 2003

1,526

0

0

Acworth, GA

Jun 2, 2004

#20

• Jun 2, 2004

• #20

1990StangLX said:

You are the first person I've heard of having problems with them

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I have great service from them, order my tri-ax shifter on a Friday afternoon, and had it in my hand by Wednesday. Not bad for free delivery!