Need your help in a bad way guys..

email sent. Good luck man!!!

Done deal Ronnie. That sucks man. Here is what I wrote...

Hi Dave,



Just wanted to let you know our Mustang community is pulling for your customer service efforts to complete Ronnie Diaz’ engine in the near future. Good service leads to a good spread of word of mouth.

Good Luck!



Fred Cataldo

I'll send one later but what do you want out of this?

Sent.

Subject: To the Birthday Boy

I would just like to wish Ronnie's $12,000 engine a happy 1st. I wish I could get the kind of vacation time his motor does after only 10 minutes of work, I'll have to bring that up to the boss. I guess he ordered from the "single malt scotch" product line, aged to perfection?

Sincerely,
G

I got this reply

We appreciate the response, but what is being left out is that when the project was started it was something that has never been attempted before. The pistons manufacture took nearly 3 ½ months to make the custom high compression pistons for this job. When the motor was finished, knowing that this is a full race spec motor, it was installed, and attempted to be tuned on a completely stock computer and fuel system which ended up detonating and breaking a piston. Our solution was to pay to have the motor shipped back, order new pistons, which were received only 2 weeks ago and start the process all over again at no expense to the customer. We understand that this is an unfortunate situation, but are backing our product irregardless if it was our fault or not. As for the 12,000 dollar motor, the actual cost was half of that, the remainder was product outfitting the entire vehicle. It is very unfortunate that individuals make a judgment before knowing the entire truth.

jbritt1234 said:

I got this reply

We appreciate the response, but what is being left out is that when the project was started it was something that has never been attempted before. The pistons manufacture took nearly 3 ½ months to make the custom high compression pistons for this job. When the motor was finished, knowing that this is a full race spec motor, it was installed, and attempted to be tuned on a completely stock computer and fuel system which ended up detonating and breaking a piston. Our solution was to pay to have the motor shipped back, order new pistons, which were received only 2 weeks ago and start the process all over again at no expense to the customer. We understand that this is an unfortunate situation, but are backing our product irregardless if it was our fault or not. As for the 12,000 dollar motor, the actual cost was half of that, the remainder was product outfitting the entire vehicle. It is very unfortunate that individuals make a judgment before knowing the entire truth.

Click to expand...

Hey!!! I got the same reply. Man I thought I was special.

"e appreciate the response, but what is being left out is that when the
project was started it was something that has never been attempted before.
The pistons manufacture took nearly 3 ½ months to make the custom high
compression pistons for this job. When the motor was finished, knowing that
this is a full race spec motor, it was installed, and attempted to be tuned
on a completely stock computer and fuel system which ended up detonating and
breaking a piston. Our solution was to pay to have the motor shipped back,
order new pistons, which were received only 2 weeks ago and start the
process all over again at no expense to the customer. We understand that
this is an unfortunate situation, but are backing our product irregardless
if it was our fault or not. As for the 12,000 dollar motor, the actual cost
was half of that, the remainder was product outfitting the entire vehicle.
It is very unfortunate that individuals make a judgment before knowing the
entire truth."

Turns out I'm just another chump!

I received the same message! At least this guy is trying to stand up for his product. I hope everything works out Ronnie! Let us know any details of what happens.

I got the same message as well.

Ya I don't see why they JUST got the Pistons back?? I mean 1 yr and they Just got parts back??? WTF
I'm not sure they can handle the work they have been give therefore do I want to buy Items from them? Maybe NOT

03Sleeper said:

Ya I don't see why they JUST got the Pistons back?? I mean 1 yr and they Just got parts back??? WTF
I'm not sure they can handle the work they have been give therefore do I want to buy Items from them? Maybe NOT

Click to expand...

Yeah, thats almost DTA-quality service.