Uh-oh. Hope your experience is better than my buddy's buddy. My buddy Kevin is a Ford tech at a dealership and has the sweey red '68 coupe in the pics on my homepage.
One of Kevin's buddies has a cherry '93 Cobra that he wanted a stouter tranny that looked stock, so he sent in his T-5 for the G-force conversion. He got it back, they installed it, and it wouldn't shift into any gears. Pulled it out, tried it on the bench, same thing. Called G-force, they said they'd ship him another one and send that one back in the shipping case, so he did. Got the second one, tested it on the bench, seemed to work fine, installed it, same problem. Took it out, bench tested it again, still wouldn't work. Called and talked to the big dog (Eric?) and they said they'd take care of it and pay for the installation and deinstallation of the tranny. They did and sent his original one back that was "fixed". They bench tested it, seemed fine, installed it, still fine but was shifting funny, then all of a sudden, he no longer can shift it towards the back of the car, only has 1-3-5. The second tranny is on my buddy's bench in the second shipping case, but they never sent a shipping tag. He's about to ask for a refund on the tranny, R&R again and keep the tranny so he can send it to someone that can fix it right. My bud said the second case had Liberty's shipping sticker on it. He wonders if Liberty does all the machine work and G-force just assembles them. I'll post when I find out the conclusion of this fiasco. I will say that I'm not totally sure that it's G-force's fault, but I trust my buddy (my best friend) that he knows what he's doing. I'm not trying to drag G-force's name thru the mud, but they are having a problem and G-force seems to be doing a good job trying to make it right, but this is just a stock '93 Cobra.