You know if there were shop owners and mechanics that were as customer service oriented as they seem to be, the performance/tuning world would explode all over the U.S. I think the typical sub-par social skills of most mechanics, and the cockyness of treating someone like they don't know anything about a car, is one of the biggest reasons that performance shops die off from lack of business. You know, you pay someone alot of money for something that is supposed to be fun and exciting and you get treated with no regard...and if something breaks the shop dogdes responsibility to keep from fixing your car. It leaves a bad taste in your mouth, and thats crap for how much time and money this stuff costs.