Tuned In ( i need lawyer advice) way off topic

[Busted07]

If you could give me and advice man, id appreciate it

Ok, heres the skinny. I bought a computer from dell and bought a 3 year warranty... anywho, within the first week, the hard drive crashed and they narrowed it down to the dell music jukebox software being bad and it corrupted the hard drive. they had a tech out by the end of the week and replaced it. hadnt had a problem since. i go on vacation, come back and my hard drive again has died. this was a week before the warranty ran out. i called them immediately and spent 6 hours (over a 3 day time span) on the phone trying to troubleshoot it. iwent out and bought a new hard drive, and it fixed the problem immediately. i called them again, and told them. they said that they would escalate my call to the upper management and they would call me back... 2 days later (after my warranty expired) i talked to a guy from upper management, and he agreed to send me out a new hard drive. i got it a few days later, plugged it up and the thing wouldnt spin. i took the hard drive to best buy and they confirmed that i was sent a bad hard drive. i call back yelling about it, and all they will say is "your warranty is now expired, there is nothing i can do for you.

should i try and take legal action about this? or is it a waste of my time?

 

[68torinogt]

dude your screwed, dont waste anymore money on the lawyer fees and stuff over a $100 hd that even if you did get it replaced will not hold up. just keep the new one and leave it at that. i wouldnt buy another dell tho.
i work on dells all day at work they suck. but the only way to get it replaced now is to find someone that has a dell under warranty and swap hd. but that is a moral thing with that.

 

[5.0 con-vert]

If you can prove that the warranty work started before the end of the warranty period, I would think you have a case. The faulty parts were sent based on a warranty claim that was filed in the appropriate time frame so that should carry over until the claim is complete. Am I a lawyer? NO, but I did stay at a Holiday Inn Express last night.

 

[afast93stang]

Best advice I can give you is leard to build your own computers. You can select exactly what you want to put in it and not have any extra crap software from the manufacturer.

 

[1990Coupe]

Dell FTL....

they are becoming crap

 

[68torinogt]

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If you can prove that the warranty work started before the end of the warranty period, I would think you have a case. The faulty parts were sent based on a warranty claim that was filed in the appropriate time frame so that should carry over until the claim is complete. Am I a lawyer? NO, but I did stay at a Holiday Inn Express last night.

 

[tunedin302]

PM sent

 

[85ragtop]

Dell FTL....

they are becoming crap

This is why I build my own.

 

[Busted07]

PM sent

Thanks, i appreciate it!

 

[Busted07]

Best advice I can give you is leard to build your own computers. You can select exactly what you want to put in it and not have any extra crap software from the manufacturer.

I can now, it was just the principal at the time.. i really wish they would email me another one of those surveys

 

[bryce93lx]

Dell FTL....

they are becoming crap

tell me about it you have to talk to apu for like a hour to acomplish anything even to get the simplest replacment part, i have bought my last dell that is for sure

 

[GSP393]

I feel for you, Dell does suck ass, but I know that's not any consolation. My mom had one that was constantly being repaired while under warrenty. When the warrenty went, do did the Dell. She got a Gateway and has been happy with it.

 

[90]

tell me you still have the papers for the warrenty ????

 

[grey5.0beast]

I have a dell laptop and it does indeed burn through HDs, I am on the third in about 4 years but its not tooo terrible.

The mouse has a mind of its own though, it randomly starts swinging around the screen and I can't control it. Luckily mine is still under my dads name at work, he is allowed to have 3 at a time, to "test them" so anytime anything breaks, a Tech is sent to our house from verizon and they fix it!

 

[1990Coupe]

its sad tho, dell used to be a high quality (well i thought it used to be) all we have at work are dells.. they come with alot of preloaded garbage and the specs look oh so purty on paper until you turn it on and you realize your desktop from 5 years ago seems the same speed

 

[94venom5.0]

Dell sucks...i will never buy another one....customer service sucks...i would rather nail my dick to a stump and light it on fire then deal with them again.

 

[1990Coupe]

Dell sucks...i will never buy another one....customer service sucks...i would rather nail my dick to a stump and light it on fire then deal with them again.

ouch

 

[grey5.0beast]

a little extreme eh?

I took all the crap dell had on it and reflashed my HD with XP, seems bout 10x times faster!!!

 

[Busted07]

Oh trust me, im going to post this on every anti-dell website i find. i have already wrote a letter to the BBB (as suggested by the stangnet lawyer) and thats waiting to go in the mail tomorrow. i figured that was better than calling and whining over the phone.

 

[1990Coupe]

a little extreme eh?

I took all the crap dell had on it and reflashed my HD with XP, seems bout 10x times faster!!!

i know but you figure, if your gunna get a higher end XPS model, your gunna want a computer that cost 3 grand to like, get out of its own way when your trying to open internet explorer