If you could give me and advice man, id appreciate it
Ok, heres the skinny. I bought a computer from dell and bought a 3 year warranty... anywho, within the first week, the hard drive crashed and they narrowed it down to the dell music jukebox software being bad and it corrupted the hard drive. they had a tech out by the end of the week and replaced it. hadnt had a problem since. i go on vacation, come back and my hard drive again has died. this was a week before the warranty ran out. i called them immediately and spent 6 hours (over a 3 day time span) on the phone trying to troubleshoot it. iwent out and bought a new hard drive, and it fixed the problem immediately. i called them again, and told them. they said that they would escalate my call to the upper management and they would call me back... 2 days later (after my warranty expired) i talked to a guy from upper management, and he agreed to send me out a new hard drive. i got it a few days later, plugged it up and the thing wouldnt spin. i took the hard drive to best buy and they confirmed that i was sent a bad hard drive. i call back yelling about it, and all they will say is "your warranty is now expired, there is nothing i can do for you.
should i try and take legal action about this? or is it a waste of my time?
Ok, heres the skinny. I bought a computer from dell and bought a 3 year warranty... anywho, within the first week, the hard drive crashed and they narrowed it down to the dell music jukebox software being bad and it corrupted the hard drive. they had a tech out by the end of the week and replaced it. hadnt had a problem since. i go on vacation, come back and my hard drive again has died. this was a week before the warranty ran out. i called them immediately and spent 6 hours (over a 3 day time span) on the phone trying to troubleshoot it. iwent out and bought a new hard drive, and it fixed the problem immediately. i called them again, and told them. they said that they would escalate my call to the upper management and they would call me back... 2 days later (after my warranty expired) i talked to a guy from upper management, and he agreed to send me out a new hard drive. i got it a few days later, plugged it up and the thing wouldnt spin. i took the hard drive to best buy and they confirmed that i was sent a bad hard drive. i call back yelling about it, and all they will say is "your warranty is now expired, there is nothing i can do for you.
should i try and take legal action about this? or is it a waste of my time?