I work in retail on a daily basis and from what I can see, EVERYONE cries about the pricing. Ya know what? TOO BAD! It is what it is. There's nothing worse than someone who pulls up in a Cadillac Escalade and then cries because a bag of Lawn Fertilizer + Merit is $64.50, or that a gallon of Broadleaf Weed Control cost $35.00. Those are the idiots I can't stand.
The customers I respect the most are the ones who come in, know what they want, know what the price is and are nice to deal with. They listen to your advice and treat you with respect. Those guys, more often than not, will get much better customer service from me and a lower price (if I can do it.) For what it's worth, the company that I work for will give you volume pricing so that a customer who's buying 200 bags of fertilizer, will be paying less than a guy who buys 40. The guy who buys 40 will be paying less than the guy who buys 1. This is not a hard concept to grasp, yet I get customers who come in and expect to pay the same as my best, high volume customers. WTF?
The worst customers are the ones who come in and say stupid stuff like, "How come you're more expensive than Home Cheapo?" Then I have to let them in on the Home Depot secret and that's that they carry different sized bags than us, use quicker releasing fertilizers and offer NO CUSTOMER SERVICE. They also carry whatever they can get for the cheapest price. They clearly do not have the customer's best interest at heart, yet people love them because of the pricing. It boggles my mind.